Senior Renewals Manager

 Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We’re currently looking for: At RingCentral, we believe that our success is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewal Manager. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers) to ensure that value is realized, and that the customer is set up for continued success. 

To succeed in this role, you must have experience in:

• Drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships

• Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments

• Maintain and report an accurate rolling 180-day forecast of renewals

• Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals

• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral.

Desired Qualifications:

•  8+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization

• Shown discovery, negotiation and closing skills

• Experience handling a pipeline and closing large contracts

• Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence

• Approaches work with empathy and a creative, problem-solving mentality

• Self-motivated, proactive, energetic teammate

• Takes an active interest in increasing customer happiness and deepening customer relationships

• Outstanding time and process management skills, ensuring nothing slips through the cracks

• Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

• Bachelor’s degree or equivalent military and/or work experience

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that