Senior Relationship Manager

Location: Jersey City NJ (Hybrid)

This is a hybrid position primarily based in the Jersey City NJ office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Senior Relationship Manager.

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in. 

A role you will love 

The Senior Relationship Manager is the primary contact between Computershare Shareholder Services and its investor services clients. Basic Senior Relationship Manager responsibilities include ensuring that clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. The Relationship Manager also coordinates all major client activities and services by interfacing with other members of the Client, operational units and the entire organization as needed.  Additionally, assist all sales units in coordinating cross sells and up sells by introducing clients to additional Computershare products and services.

• Establishes a professional and trusting relationship with clients that are deemed to be complex with significant revenue impact.  
• The most complex clients will be supported by a Client Support Administrator.
• Ensures that clients’ service orders are accurately communicated and executed
• Responds timely to client inquiries
• Monitor and manages client dividend declarations and annual meeting events in conjunction with internal operational areas
• Acts as the central point of contact/control for client annual meetings
• Attends client annual meetings, and account planning sessions
• Resolves client issues and documents service incidents, follows up with internal business units to secure responses and shares results with the Client, their Manager and Senior Management
• Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients’ shareholder and participant accounts including as they relate to Shareholder Assistance, Restricted Stock transactions, Broker Inquiries, mass Issuances, Secondary Offerings and Terminations. For clients that fall in the Enhanced client tier the RM will not be responsible for Shareholder Assistance, Restricted Stock transactions, Broker Inquiries, mass Issuances, Secondary Offerings and Terminations.
• Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
• Assists key clients in implementing and sustaining a strategic plan
• Mitigates financial exposure by ensuring timely funding of services (i.e. dividends, advance postage, as applicable)
• Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
• Monitors revenue relative to forecast and make required adjustments
• Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients.
• Ensures collection of receivables in accordance with Computershare’s guidelines
• Wher