Senior Quality Processor

Location: Hybrid- Louisville, KY

This is a hybrid position primarily based in Louisville, KY. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

As a Senior Quality Processor within Client Issuer Operations, you will play a vital role in ensuring the accuracy, quality, and compliance of client-focused, high-value transactions. This position is responsible for independently reviewing and validating sensitive and complex transactions, maintaining precise accounting activities, and ensuring shareholder instructions are processed correctly and efficiently.

The role requires strong organizational skills, sound judgment, and the ability to prioritize multiple deadlines in a fast-paced environment. Flexibility and dependability are essential, as you will support critical client transactions, escalate complex issues, and partner with internal and external stakeholders to deliver exceptional service. This is an ideal opportunity for a detail-oriented professional who thrives on problem-solving, works well independently, and takes pride in maintaining the highest standards of accuracy and client service.

A role you will love

As a Senior Quality Processer, you will maintain complex account transactions, issue replacement checks on shareholder accounts, and comprehend shareholder instructions to accurately process multiple requests. Working from an electronic queue through our system, this position completes data entry of shareholder details and share amounts as well as requests to transfer shares from one party to another, requests to sell shares, account updates including address changes, dividend payment elections and a variety of other maintenance transactions.

There are specific service level standards related to the review and processing of the transactions so the ability to prioritize your daily work to meet the challenge is a must.  Flexibility and dependability are important in this role.  If you have keen organizational skills, and either data entry experience, strong reading comprehension abilities or you are just looking for a difference in career, this may be the perfect fit for you.

If you’re the type that likes to be detailed oriented and take pride in working through a workload independently, you will find this position very rewarding.  

Primary Accountabilities

• Process and/or review routine and complex data entry transactions along with communicating directly with clients, brokers, or relationship managers within established productivity and quality standards.  
• Research, follow up and resolution of stakeholder inquiries and deficient transactions presented for processing.
• Review and ensure that the required legal documentation and/or client authorization has been obtained prior to processing.
• Research any out of balance conditions with the Reconciliation Team.
• Daily review of information pertaining to processing feedback and procedural updates.
• Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements.

What will you bring to the role?  

Required:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Good communication skills
• Good Technical skills, proficient in Microsoft packages
• Upbeat Energetic and ready to learn, wants to learn
• Attention to Detail, specifically for the purposes of Reading Comprehension
• Keen organizational skills, and ability to multi-task
• Willing to adhere to compliance-related class testing and certification as required.

Preferred:

• Previous hands-on experience in a metrics-driven environment where there were established productivity and quality standards, also a big plus. 

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a