Senior Quality and Testing Analyst

Company :

Job Description : 

JOB SUMMARY

This job performs complex Business Systems testing and analysis tasks on business system implementation, enhancements and change requests with minimal supervision and wide latitude for independent judgment. The incumbent reviews the work of other Business Systems Testing/Quality Analysts. Acts as a subject matter expert on team, and provides training, mentoring, and direction for other Business Systems Testing & Quality Analysts.  The incumbent may be responsible for one, or more of the following; develops test scripts and cases, performs usability testing to ensure compliance/quality with system design and business/regulatory requirements, documents results, and discusses findings with management team. Creates and/or runs complex system reports that extract data for use in the analyses. Performs data analysis, to determine business issues, trends, and identify risks / issues with key processes or requirements. Participates and/or leads problem solving sessions to correct identified issues and/or concerns. 

ESSENTIAL RESPONSIBILITIES

• Perform complex Business Systems testing and analysis tasks on business system implementation, enhancements and change requests with minimal supervision and wide latitude for independent judgment.  Conduct one, or more of the following; develop test scripts and cases, perform usability testing to ensure compliance/quality with system design and business/regulatory requirements, documentation of results, and discuss findings with management team.  
• Perform data analysis, to determine business issues, trends, and identify risks/issues with key processes or requirements.
• Create and/or run complex system reports that extract large amount of complex data used in analyses to identify issues and trends.  Create training material/process improvements to reduce and/or eliminate issues.
• Participate in problem solving sessions to correct identified issues and/or concerns. 
• Mentor Business System Testing & Quality Analysts and review the work of other Business Systems Testing/Quality Analysts.  Act as a subject matter expert on team, and provide training and direction for other analysts.  
• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in Management Information Systems, Information Technology or closely related discipline

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 3 years in IT Testing, Quality and Systems Analysis

Preferred

• 3 years in a Call Center environment
• 3 years with Claims Administration
• 3 years with Enrollment
• 3 years with Billing
• 3 years in Information Systems

LICENSES AND CERTIFICATION

Required

• None

Preferred

• None

SKILLS

• Analytical Skills
• System Testing
• Microsoft Office
• Communication Skills
• Business Requirements
• Report Writing

Language (Other than English)

None 

Travel Required

0%  - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Does Not Apply

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.