Senior Prospective Student Coordinator

Overview:

• Full-time, Continuing position
• Salary Level HEW 7 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, and hybrid ways of working

About You

Sitting within the Global Sales and Conversion team, the Senior Prospective Student Coordinator is a member of the Study@RMIT team. This role is responsible for leading, motivating and coaching a team of direct reports in the form of Prospective Student Officers to provide outstanding sales and customer service conversations through a variety of inbound and outbound channels including phone, live chat, face to face and email. The Senior Coordinator is also responsible for preparing and presenting reports and insights to help inform future decisions.

Additionally, the Senior Prospective Student Coordinator will be involved in various projects, tasks and initiatives geared towards the continuous improvement of Study@RMIT’s service delivery as well as contributing to RMIT University’s overall recruitment and operational targets. 

To be successful in this position, you’ll have as a minimum:

• Proven ability to manage a high performing team, and demonstrated capability to coach and develop individuals to meet and exceed all operational KPIs.
• Exhibit high level written and verbal communication and comprehension skills, and confidently interact with clients from a diverse range of backgrounds. Public speaking experience is an advantage.  
• Demonstrate ability to manage difficult client expectations with successful outcome.
• Ability to analyse and report on statistics and data trends, particularly pertaining to customer relationship management, and present findings to stakeholders.
• Experience with CRM management and reporting. Experience with Salesforce is an advantage.
• Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI’s.
• Ability to interpret complex information and effectively and efficiently converse with individuals at all levels. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The International and Engagement portfolio is responsible for RMIT’s international strategy and agenda, including international development and partnerships, and oversight of our international operations including RMIT Vietnam and RMIT Europe. It also incorporates the University’s key engagement functions including communications, experience (global marketing, global student recruitment, alumni), and business development and partnerships.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below

Position Description - Senior Prospective Student Coordinator

Applications Close:

11 Aug 2024 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.