Senior Project Manager (Technical)

We are looking for a highly motivated Senior Project Manager to join our Delivery team. This role is critical in supporting ongoing maintenance and sunsetting initiatives across shared platforms that support multiple business units. The ideal candidate will lead operational and maintenance-focused projects, coordinating cross-functional teams across global regions to ensure timely and efficient delivery of updates, migrations, and offboarding activities.

As a Senior Project Manager, you will be responsible for managing multiple concurrent workstreams related to platform maintenance, content and code updates, and website sunsetting efforts. You will partner closely with stakeholders across LATAM, India, the US & Canada, and London teams, helping bridge communication and coordination across time zones.

This role sits within the organization to support the Delivery discipline and may also provide mentorship and guidance to emerging talent. Career development for this position is typically supported by a Project Director (or above), with flexibility depending on the account or location.

We expect our team to work from an office a minimum of 3 days a week.

You Will: 

• Manage day-to-day website operations, maintenance requests, and ongoing digital updates
• Coordinate website sunsetting and offboarding initiatives across multiple business units and platforms
• Support content updates, code deployments, and operational website enhancements
• Manage work intake through Jira, Service Desk, and other ticket management systems
• Define project timelines, estimate effort, prioritize workstreams, and ensure successful delivery
• Coordinate with Development, QA, and cross-functional stakeholders to support release and deployment activities
• Collaborate with globally distributed teams across India, LATAM, US & Canada, and London
• Promote Agile principles and support operational delivery best practices
• Track risks, blockers, dependencies, and resource needs across concurrent initiatives
• Lead status meetings, reporting, and stakeholder communications to ensure alignment and visibility
• Ensure projects remain on schedule and within scope while adapting to changing priorities
• Support process improvements, documentation standards, workflow optimization, and operational efficiencies
• Contribute to mentoring and guidance of junior Project Managers as needed
• Foster collaboration, accountability, and strong communication across teams and stakeholders

You Have: 

• Strong experience managing digital web environments and ongoing website operations
• Experience supporting website maintenance, migrations, offboarding, or sunsetting initiatives
• Comfortable coordinating technical teams, developers, QA teams, and digital stakeholders
• Experience working in fast-paced environments with continuous updates and release cycles
• Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives
• Experience working with globally distributed teams across multiple time zones
• Advanced experience with Jira, Confluence, Smartsheet, and collaboration tools
• Experience with Service Desk or ticket management systems is a strong plus
• Familiarity with Agile methodologies, release planning, QA cycles, and deployment workflows
• Ability to estimate work effort and develop realistic delivery timelines
• Strong communication, stakeholder management, and problem-solving skills
• Experience developing or improving operational processes and documentation standards
• Proven ability to manage multiple stakeholders and shifting business priorities
• 5+ years of experience managing digital projects, website operations, or maintenance-focused initiatives
• PMP, Scrum Master, or related certifications are considered a plus
• Previous agency or enterprise digital environment experience preferred
• Intermediate to advanced English proficiency (B2+)

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding oppo