Senior Project Manager

• Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day. 
• Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. 
• Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.

About the role

Sr. Project Managers at SERMO are responsible for the full client experience within each single Medical Market Research Survey that they manage. Senior Project Manager must have 4+ years prior experience working in the industry and must have experience working with a wide range of client types (MROs, Pharma direct, Consultancies), and project types (Full service, sample only, etc.…). It is their responsibility to understand, agree on and deliver on client expectations, to track and report status, escalate and mitigate risks/issues, and to support and manage project resources to successfully deliver each project within scope, ensuring a successful client experience. 

Sample Project Lifecycle: 

• - Lead all client communication as the first point of contact coordinating with all internal teams. 

• - Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc…) to review the full survey, agreeing on project delivery estimates 

• - Develop and execute project plans and fieldwork strategy based on SERMO PM methodology. 

• - When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects’ objectives.  

• - Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables.  Follow up with notes. 

• - Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review. 

• - Conduct a soft launch of your study and manage any departures from the expected project timeline. 

• - Monitor your survey quotas, doing everything necessary to deliver them on time and on budget. 

• - Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients’ preferences. 

• - Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handli