Senior Project Manager eCOA - Operations

Want to do the Best Work of Your Life?
Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Where do you fit in?
The Senior Project Manager is responsible for the planning, execution and completion of large projects considering budget, timelines, resources and task management. The Senior Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders.

The Senior Project Manager supports external governance and leads internal governance (providing metrics, KPIs, risks, issues). The Senior Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery. He/she can be responsible for supervisory management of Project Managers and Associate Project Managers.

This role requires an independent, experienced and effective leader that excels in problem-solving, able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

As part of our team, your primary responsibilities will be to:
1. Has knowledge and understanding of assigned client contracts, deliverables, business practices and key performance indicators.
2. Manage and lead the initial project delivery tasks, including but not limited to the software development lifecycle (SDLC) of Medium to Complex complexity studies.
3. Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements. Responsible for maintaining the project budget.
4. Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
5. Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process as appropriate.
6. Able to proactively identify and resolve risks within direct reports projects through internal governance process.
7. Handle project escalations independently and work with internal and client teams to resolve these. Escalate as appropriate in a timely manner.
8. Responsible for reporting of internal project status updates.
9. Serves as the primary contact for customers on assigned projects. Responsible for quality of communication with client.

Key Accountabilities - Role
1. Be actively involved in process improvement activities within the Project Management functional area.
2. If managing others, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
3. May be responsible for day-to-day management of direct reports including the personal development and performance management activities.
4. Responsible for compliance with Company Procedures in support of client deliverables.
5. Recognize, exemplify and adherence to the company values which centre around our commitment to People, Clients, and performance.

Decision Making and Influence
1. Demonstrated ability to lead through influence.
2. Capable of weighing risks and making decisions that align with Signant values and strategy.
3. Manage customer escalations effectively, with follow up and closure

You’ll need to bring:
1. Bachelors’ degree or equivalent or relevant experience.
2. Understanding of the software development life cycle and the specification and configuration of software products.
3. Able to multi-task and work with multiple team members.
4. Must have excellent time management, communication (oral and written), and organizational skills.
5. Must be detail oriented.
6. Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
7. Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget.
8. Must be comfortable speaking in front of diversified and/or large audiences
9. Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills.
10. Must have experience in a Project Management role OR equivalent.
11. Must show initiative and be able to work independently as needed.

We’d be thrilled to hear that you also have:
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