Senior Program Manager

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

As a Sr Project/Program Manager you will partner with Technical Services leadership and the larger Customer Experience organization to ensure Customer Success. Our goal is to deliver the best Support in the industry by continually innovating and improving on our delivery model and processes to consistently meet our customer’s business needs and expectations. This Project Management role will serve as a trusted advisor to the leadership team to help identify, prioritize and drive projects and initiatives that support our goals and strategy.

You will use your experience and understanding of the Technical Support delivery business to partner closely with senior support leadership on identifying continuous improvement opportunities while also helping to prioritize and drive actions to completion. You will oversee project delivery for a number of technical services focused projects and to ensure projects are delivered on time, within budget and to a high standard. You will have delivered projects with varying complexity from medium to large sized projects, within Technical Services organizations.

This role will be an integral part of Pure’s Technical Services team by understanding strategic priorities and helping to identify, prioritize and drive initiatives that deliver value back to Pure and our customers. You will work with cross-functional teams within CX(Customer Experience), Product Management, and Engineering to help scope, drive consistent communication and ultimately deliver on identified initiatives.

• Being a trusted advisor for senior leadership assisting in proactively identifying continuous improvement opportunities aligned with business priorities.
• Provide Operational support for QBRs, Monthly updates, Annual Planning, etc to stakeholders
• Working in a dynamic environment that will require management or tracking of multiple projects/initiatives concurrently while allocating and managing resources to ensure project success
• Provide project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes while identifying potential risks and developing mitigation strategies for on time deliveries
• Collaborate with multiple cross-functional teams to drive actions and resolutions
• Accomplish Pure’s mission by completing relevant duties as needed when requested by management
• You will be required to occasionally travel globally per this role as requirements dictate.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 8+ years’ experience in project/program management and operations in an external Customer-facing environment
• PRINCE2 or PMP certification. ITIL, AGILE & other certifications would be advantageous
• Excellent business writing and communication skills
• Strong presentation skills
• Collaborative self-starter
• Knowledgeable on the full project management lifecycle from proposal through to delivery
• Excellent organizational, analytical and negotiation skills
• Excell