Senior Program Manager

Company Description

CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people’s lives by connecting real-time data with world-class creative, content, and media in service of growth and ROI. 

CoLab is a “power of one” solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the energetic atmosphere of a startup company with the stability and experience of a global leader.

Job Description

***This is a hybrid position based in NYC; we are only considering candidates who have experience managing projects & programs for pharmaceutical brands***

The Senior Program Manager is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution.

The ideal candidate should have experience structuring and leading marketing and advertising projects comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Experience Design, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing digital engagements (platform, web, mobile, etc.), liaising with front and back-end development teams and implementing and managing workflow and process is required.

They will also possess a proven ability to represent the Program Management discipline with internal and client stakeholders and be deft at building and maintaining strong relationships with agency, client, and third-party partners. They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices, and industry standards.

Responsibilities:

• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.
• Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $1-5MM annually.
• Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.
• Partner with Creative and Experience to effectively shepherd and manage the evolution of design work, ensuring quality at all points from concept through delivery. 
• Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative creative ideas.
• Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices, and asset management.
• Manage large projects independently from initiation through completion
• Maintain departmental values, vision, direction, and responsibilities with team stakeholders.
• Partner with internal team to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.
• Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.
• Work with Senior level stakeholders to manage client relationship and actively provide ideas to upsell work.
• Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management.
• Actively participate in agency new business opportunities/initiatives.

Qualifications

• At least 5-7 years program/project management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
• Experience managing marketing/advertising projects for pharmaceutical brands is highly preferred
• Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, p