Senior Program Manager, Fraud Risk Policy

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square, Inc. is looking for a Sr. Program Manager to join our Fraud Risk Policy team. You will improve our end-to-end process to manage payments fraud and abuse risk across the Square ecosystem. Responsibilities include creation of new frameworks, mechanisms, and policies for our Fraud Operations team, and evaluating and adapting our strategies to best serve both our sellers and Square. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience.

You Will: 

• Develop a roadmap for operational process improvement and policy strategy that aligns with our overall risk management framework

• Develop and implement comprehensive fraud risk strategies that allow sellers to grow with Square while balancing potential loss

• Identify the main levers that have the greatest impact on risk management and operational efficiencies

• Collaborate with Operations, Machine Learning/Data Science, Product Management teams to identify and implement process improvement opportunities 

• Define and periodically review and communicate important metrics, developments, updates, project health and problems, and manage stakeholder expectations

• Create reporting and insights for partners and senior leadership

• Use analytics to monitor process performance and support policy change 

• Lead and manage multiple projects simultaneously with competing priorities

Qualifications

You Have:

• 5+ years experience in a project or program management role, preferably in the fraud, compliance, investigations, or trust and safety space

• Experience delivering complex projects that involve cross-functional contributors, on time and with expected results

• Ability to drive clarity from ambiguity and break down complex projects into manageable, interdependent deliverables

• Use data to identify problems, trends, and anomalies, as well as to make recommendations for new initiatives

• Excellent stakeholder management skills, with the ability to work through a complex organization to achieve results as a leader of cross-functional project teams

• Superior written and oral communication skills, with the ability to synthesize complex information and make clear, concise recommendations on a course of action

• A creative and eager mindset, with a bias towards action and finding solutions

• Bonus: experience with SQL and Looker; deep subject matter expertise in payment acceptance fraud

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.