Senior Program Lead, Fellow Experience

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why Join Handshake Now

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others

• Build a massive, fast-growing business with billions in revenue

The Role

The Senior Program Lead, Fellow Experience is a senior individual contributor role responsible for designing, operating, and continuously improving a dedicated Fellow program for one of Handshake AI’s top frontier lab customers. This role owns the structure, systems, and execution of a single, high-impact, cohort-based program that supports advanced AI research and data initiatives for a flagship customer in partnership with the Operations/Delivery team.

Handshake AI is a rapidly growing startup, and this role is well-suited for someone who thrives in early-stage environments while holding a high bar for rigor, consistency, and professionalism. You will be responsible for bringing clarity, structure, and repeatability to a complex, customer-specific program, while partnering closely with teams across Operations/Delivery, Support, Product, and Learning & Training.

As the first dedicated Program Lead for Fellow Experience, you will play a foundational role in shaping how customer-specific programs are designed, run, and scaled over time. This role requires strong judgment, executive presence, and the ability to balance near-term delivery for a single, demanding customer with longer-term system building.

What You’ll Own

Program Design & Execution

• Design, launch, and operate a cohort-based Fellow program dedicated to a single frontier AI lab customer, working closely with Delivery pods to balance delivery requirements, fellow retention, and operational efficiency.

• Own program structure, timelines, onboarding models, and communication standards for this customer’s cohorts.

• Translate ambiguous customer and internal objectives into clear program plans and operating cadences in partnership with Strategic Project Leads.

Fellow Experience & Retention

• Own the end-to-end Fellow experience for this specific customer program, from onboarding through program completion and ongoing engagement.

• Drive measurable improvements in Fellow retention, engagement, satisfaction, and program completion for the customer program.

• Identify recurring friction points that impact Fellow performance, morale, or delivery quality and implement durable, scalable solutions.

Operational Excellence, Scalable Systems & Automation

• Build and refine playbooks, workflows, and lightweight systems that enable consistency today and scalability over time.

• Identify and implement opportunities to use automation, internal tooling, and AI-powered workflows to reduce manual effort, improve quality, and increase reliability.

• Reduce program-level escalations through stronger structure, clearer communication, and system-level improvements.

Cross-Functional Leadership & Influence

• Partner closely with Delivery Leads, Product Managers, Learning, and other teams supporting the frontier AI lab.

• Serve as a trusted point of contact for program-level issues related to this customer that span multiple teams or functions.

• Represent the Fellow Experience perspective in customer-specific planning, risk discussions, and escalation management.
  

You Have

• Approximately 5-7+ years of experience in program management, operations, or related roles, ideally within high-growth or early-stage environments.

• Demonstrated success stabilizing, scaling, or improving complex programs or operational systems.

• Comfortable operating as a senior individual contributor with broad ownership, autonomy, and accountability.

• Strong judgment and emotional intelligence; able to set high s