Senior Program Engineer

GCI's Senior Program Engineer will function as a technical expert within the discipline, making informed technical decisions both collaboratively and independently. The position is responsible for achieving organizational technical objectives by overseeing various project activities and providing strategic technical guidance and alignment within a specific program, as well as across the enterprise.

As a technical consultant in their area of expertise, the individual is expected to possess a broad knowledge of multiple engineering disciplines and have proven experience in leading engineering projects or managing unique, high-impact assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

These roles represent key technical leadership positions within the company, requiring high performance and interaction with directors, senior directors, and vice presidents. The role operates with significant autonomy and is responsible for leading teams to leverage technological advancements, both within the company and the broader industry, to enhance and expand services for our customers.

The position provides critical technical leadership, ensuring alignment and oversight for the assigned program, driving innovation, and maintaining a strategic focus on improving and delivering high-quality solutions.

Acts as the primary liaison with the program management, project engineering & project management teams, providing guidance and alignment across complex company initiatives. This role is adept at directing lead project engineers through major, multifaceted projects that span multiple departments and disciplines, requiring advanced technical leadership and cross-functional coordination.

Coordinate technical resources across Technology Solutions to establish architectural standards. Develop and validate estimates, delivery plans, and execution strategies, and provide post-implementation operational support for projects. Ensure these efforts align with business line services and strategic objectives.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to work independently, under time constraints, and in an environment with changing priorities and goals; ability to prioritize multiple projects.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to work independently and within a team environment, professionally.
  • Ability to foster trust and cooperation across several teams, have excellent communication skills and relationship management; must work well with internal and external customers.
• Ability to work in a team environment on maintenance bridges with minimal supervision.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. 
  • Ability to facilitate communication across a multi-location department while maintaining a focus on details.
  • High level of interpersonal skills; well-developed written and oral communication skills including active listening skills.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
  • Must remain current within the industry standards and best practices. 
• CUSTOMER FOCUS - Develops positive rapport with internal and external customers and contacts. Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to promote teamwork and encourage a professional, courteous work ethic.
  • Dedicated to continually improving personal skills, and the group’s ability to serve the customer.
  • Demonstrated internal and external customer service skills.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity.
• RESULTS – Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
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