Senior Program & Change Manager, Business Process Transformation

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Zscaler’s People & Culture (P&C) organization is starting a massive transformation across all functions, from Talent Development to Compensation to Recruiting. We need pioneers who have the desire and ability to invent and drive change. You will work on projects that help the organization integrate strategy, process, technology, and information to increase effectiveness and efficiency. You will have an opportunity to build a powerful portfolio of interesting and rewarding experiences while contributing to the shaping of the culture of Zscaler. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different P&C functional areas.

The Senior Program & Change Manager will play a crucial role in driving projects and the adoption of new P&C processes or future state models that are efficient, effective and scalable. This trailblazer is charged with building partnerships with functional leaders and program teams to execute strategic projects including the development and execution of the change and communications plans that will result in better user experience in talent management and all P&C-related interactions. 

This may start as an individual contributor role and quickly evolve into managing Program Managers and/or Business Analysts. This role reports directly to the P&C Business Process Transformation Leader. This role can be based anywhere in the US. 

Responsibilities:

As a Senior Program & Change Manager, you have overall accountability for assigned projects whilst championing the user experience. You will work with various business units and functional leaders at the highest levels of the organization to develop new processes and change strategy of transformative projects aimed at achieving the strategic and financial objectives of the business while preparing the business for future. You will need to understand the current P&C landscape vs. the strategic direction of the organization and extract the relevant information to support requirement definition, business design, usability design and end user testing. You will be responsible for the usability of the solution  

You will also play a Test Leader role. You will be responsible for defining the testing strategy of assigned projects and ensure a robust testing implementation. You will oversee the testing meetings, build a detailed testing schedule, identify testers/owners, and own testing logistics which includes building test scenarios, driving testing execution and updates to issues log, and ensure execution of all test scenarios to meet Entry/Exit criteria defined as part of the testing strategy.

Qualifications

Minimum Qualifications 

• More than 12 years of project and change management experience driving global and cross functional change and HR transformation. 
• Demonstrated the experience to apply in-depth knowledge on change, communications and training management.
• Ability to drive end-to-end testing as part of tool deployment. 
• Ability to structure and scope complex problems, apply a range of analytical tools to develop solutions and prioritize risks and issues.
• Demonstrated experience in partnering with IT groups and cross functional teams for HR tools deployment. 
• Ability to champion better user experience.

Preferred Qualifications: 

• Demonstrated experience in an HCM migration or deployment. 
• Self-starter who takes initiative, and approaches all responsi