Senior Program and Project Manager - Cybersecurity Services

At ProArch Cybersecurity, our customers are our lifeblood, and our service delivery revolves around enhancing our customers' businesses by providing tailored defense strategies, proactive offensive testing, and strategic risk measurement, all supported by the latest automation technology. We are dedicated to creating an innovative environment that exceeds service reliability, efficiency, and trustworthiness expectations while delighting customers along the way. We aim to predict and reduce threats intelligently, ensuring ongoing protection for our clients and leveraging their insights to offer world class "Advanced Resilience" cybersecurity protection. Internally, we prioritize efficient processes, automation, service reliability, proactive vigilance, and providing the utmost value to our clients.

The Senior Program and Project Manager will be critical in helping us achieve these goals by combining tactical project management with strategic program oversight. This dual-role position will ensure exceptional client experiences and drive long-term improvements in our managed security services.

Competencies

Business – Project

• Project Planning and Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables.
• Resource Management: Allocate resources effectively, manage budgets, and track project expenses.
• Collaborate with sales, pre-sales and all parties involved in the customer acquisition process to ensure point of sale expectations and delivery expectations are aligned.
• Risk Management: Identify potential risks and develop mitigation strategies ensuring collaborative communication to all affected parties
• Client Communication: Act as the primary point of contact for project stakeholders, providing regular updates and managing expectations, to include escalating issues affecting the customer experience.
• Quality Assurance: Ensure all project deliverables meet the highest quality standards and client requirements.

Business – Program

• Strategic Planning: Develop and maintain the program roadmap, ensuring alignment with organizational goals and long-term client satisfaction.
• Coordination and Integration: Oversee multiple related projects, ensuring they align with the program’s overall objectives.
• Stakeholder Engagement: Engage with senior leadership, sponsors, and key stakeholders to secure support and resources.
• Governance and Compliance: Ensure all projects adhere to organizational policies, standards, and regulatory requirements.
• Performance Monitoring: Track the progress of the entire program and implement performance metrics to measure success.

Desired Behaviour Characteristics

• Leadership: Lead and provide guidance to delivery team members during projects, ensuring strategic alignment of project goals with business objectives.
• Ownership: Demonstrate ownership of tasks by escalating as needed and taking full responsibility for the project’s success.
• Proactive Problem-Solving: Identify opportunities for innovation and implement strategies to reduce the severity and likelihood of issues recurring.
• Client Focus: Develop and implement strategies to improve the overall client experience during security service handoff, active projects to delivery completion.
• Adaptability: Thrive in a small, fast-paced environment as a self-starter and be comfortable learning new technologies quickly.
• Collaboration: Collaborate with teams across the organization to address client needs.
• Discipline: Define and follow a disciplined workflow and produce deliverables under tight schedules.
• Continuous Improvement: Foster a culture of continuous improvement by integrating feedback from clients and teams into future projects and programs.

Technical

• Lifecycle Management: Direct full project lifecycle management of large-scale projects.
• Standardization: Implement project standards across projects for consistent service delivery. This includes system and reporting necessary to efficiently manage multiple projects and efficiently report status and completion estimates.
• Documentation: Create comprehensive deployment plans and document project lessons learned.
• SOC Monitoring: Many projects resolve around Security Operations Center (SOC) monitoring, you should have a good understanding of how to manage transitions to steady-state operations.
• Methodology Refinement: Refine our methodology based on industry best practices with continuous feedback and well-defined metrics to drive improvement.
• Technology Awareness: Maintain up-to-date knowledge of technology standards, industry trends, emerging technol