Senior Product Owner

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

Experian Customer Care organization’s purpose is to support our ever-growing population of customers by providing top notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially.

This is a unique opportunity to join Experian's growing contact center as a Senior Product Owner. The ideal individual will drive a strong vision on how product(s) should function and define specific product features. The Senior Product Owner’s strong knowledge of Agile methodologies will help maximize the value delivered by the team by ensuring that backlog is aligned with customer and stakeholder needs. A strong drive for results, interpersonal skills, positive attitude, and confidence managing and coordinating cross-functional teams is a must in this role.

Essential Position Duties:

• Manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program/project plans (including roadmaps, funding planning, resource planning)
• Partner with stakeholders to own and execute solution launches and feature enhancements related to a variety of initiatives related to the Consumer Information Services (CIS) product with consumer and MCE impact.
• Manage multiple projects and products that enhance the consumer/client user experience. 
• Define and communicate user stories, business objectives, and product requirements to the team.
• Own and actively manage the vision and backlog for the Consumer Information Services (CIS) program with MCE impact, driving the automation of consumer activities including disputes, requesting copies of consumer disclosure, placing freezes, etc.
• Continuously drive optimization of processes related to the Consumer Information Services (CIS) products and services.
• Create high-level impact analysis/ ROI to put forth roadmap recommendations and drive needed decisions.
• Work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, risk, and opportunities to deliver a great customer experience. Must have the technical working knowledge to engage and prioritize for development teams while also being able to interface directly with users that may have a wide range of technology expertise (basic to advanced)
• Evaluate which enhancements and new solutions will have MCE operational impact and communicate/ plan according to change management philosophies and practices.
• Engage partners across Experian from Consumer Information Services (CIS) sales, marketing, engineering, service, and operations to ensure we are developing solutions that drive operational efficiencies, cost savings, ensure compliance and manage gross margins according to business expectations.

Qualifications

Required Education:      

• Bachelor's degree from four-year college or university.
• Three (3+) plus years of experience managing product and/or platform APIs as a product through the full life cycle.
• Experience working with both customers and technology teams, to ensure correct use/build of services.

Preferred Experience/Skills:

• Execute new product/ features to the servicing team to ensure efficient and scalable operational oversight.
• Lead decision making conversations about ownership, funding, creating, managing, and maintaining shared services, including a demonstrated ability to think holistically about the services that should be built to support the business.
• Metrics-driven to draw insights from large data sets and deliver proactive performance updates and recommendations.
• Influence stakeholders and garner support for recommendations and priorities.
• Innovative and forward-thinking. 
• Execute on product vision.
• Prioritize, effectively communicate, and drive high level of focus and excellence.
• Translate product needs to technology and understand technology.

Tools/Software Requirements

• Exposure to AWS Cloud Native Technologies
• Microsoft Office Application
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