Senior Product Manager

Own and articulate the product vision, strategy, and roadmap for a defined product or major product area, ensuring alignment with company objectives, customer needs, and market opportunities.

Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility.

Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration.

Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.

Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies.

Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact.

Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients.

Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch.

Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert.

Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams.

Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement.

Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio.

Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices.

Leverage AI tools in day-to-day work to synthesize customer research, draft requirements and documentation, analyze product data, summarize meetings, and increase efficiency and impact.

Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes.

Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching.

Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable.

Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams.

Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders.

Contribute to improving product management standards, processes, and tooling across the organization.

Other duties as assigned by leadership.

• Comfort working generally on West Coast (Pacific Time) hours, with flexibility outside standard hours to maintain rea