Senior Product Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About This Role:

We are looking for a software product manager to build out our core software platform that supports multiple products and market segments. This position will support the growth of our platform as we accelerate growth by optimizing our software portfolio. Today we have a number of software solutions with overlapping needs that need to be brought together into a core platform to create both internal and customer value.

The Senior Product Manager is responsible for full lifecycle management of cross-functional teams to bring to market products and services that deliver unique benefits and superior value to the customers and thereby to Sensitech. The Senior Product Manager engages with the Product Marketing Managers, Sales, Engineering and other key Stakeholders to translate voice of the customer (VOC) and market needs into new product requirements that drive tactical activities. This is a hybrid position in our Beverly, MA office, remote options will be considered for the right candidate. 

Job Description:

• Act as the Product Champion for identified portfolio of products, supporting strategic and tactical initiatives to generate new market share and to ensure customer retention

• Understand, document, and communicate product/service solutions to be addressed, the value to be provided to the target customers, market size, competitive landscape, business risk, and the financial and strategic opportunity that the product or service represents for the company

• Understand business and commercial drivers and create the business case and the requirements for potential new products and product enhancements

• Act as the subject matter expert (SME) for internal user and external customer support, training, and market facing communications

• Translate customer and market needs along with regulatory and technology trends into product requirements and customer use cases. Work directly with Engineering and Product Owners in the detailed requirement definition and prioritization process. 

• Engage the customers early and often in testing out ideas, proof of concepts, and alpha and beta releases to elicit feedback to better understand user needs

• Drive solution sets and act as the primary product contact across development and operational teams

• Fully immerse the teams in developing a user experience (UX) for Sensitech’s products that delight the user and provide a seamless experience

• Gain consensus through periodic cross-functional team meetings while developing a customer focused product/service roadmap

• Support a comprehensive solution and identify/address cross product dependencies through collaboration with all platform product managers

• Collaborate with Product Management team in product roadmap planning including product introduction, product positioning, release scheduling and target End-of-Life

• Up to 10% domestic and/or international travel required along with other tasks as assigned

Required Qualifications:

• Bachelors Degrees

•  5+ years of product management experience

• Ability to work in the US without sponsorship

Preferred Qualifications:

• Masters Degree

• Demonstrated knowledge with the new product introduction (NPI) process from ideation and conception through to commercialization

• Experience with meeting global customer needs  

• Experience with web based and cloud-hosted applications, system architecture, repo