Senior Product Manager - Integrations

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Senior Product Manager, Integrations is responsible for consistently improving Skillable's product standards and processes for enabling customers to present and deliver labs to their learner communities ensuring timely and appropriate lab experiences. Establish and secure a scalable approach to onboarding and supporting Skillable customers leveraging our suite of APIs, webhooks and 3rd party integrations for launching and reporting on labs. 

Responsibilities

• Own the end-to-end product process from discovery to delivery for APIs and integrations. 
• Partner with engineering, product, and product marketing to establish a strategic roadmap and key success metrics, while driving work to successful and timely release.  
• Build a vision and strategy to expand Skillable’s lab capabilities to grow total addressable market for hands-on labs.   
• Work with customers and Skillable’s Customer Success Team to consistently refine and accelerate the onboarding process for customers.  
• Intercept, oversee and manage reported bugs through to closure within SLAs; with the necessary tracking and communication. 
• Work with internal stakeholders to establish the most effective and efficient rhythm of technical communication and follow-up with team members and customers.   
• Proactively identify, document, and educate team members and customers on best practices and eliminate situations deviating from them.  
• Proactively identify, document, and share recommendations for platform improvements. 
• Collaborate with Engineering and the leadership of Product Management to understand and help shape the platform strategy & roadmap from an integrations perspective.  
• Proactively own the continuous modification and updates to Skillable's customer-facing API documentation.   
• Create and continually improve standard templates and documents ensuring customers can appropriately self-serve and leverage Skillable’s APIs for launching labs and collecting lab usage data.  
• Work with Engineering and Operations to ensure all API-related documentation is accurate, legacy documentation is archived, and appropriate role-based documentation exists (e.g., how to implement, how to test, how to support, how to troubleshoot). 
• Follow and enhance Skillable’s product life cycle processes to continue adding efficiencies and deliver customer value. 
• Support and promote the company values through positive interactions with both internal and 
• Other strategic business initiatives or special cross-functional project involvement as required. 

Qualifications

• Bachelor’s degree in Product, Engineering, Computer Science, Business, or equivalent experience. 
• Minimum 8+ years of experience in product management or software development. 
• 3+ years working with customers, writing requirements for new APIs, and collaborating with architects, developers, database admins, and related peer groups.