Senior Product Designer

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Designer leads the end-to-end design process—from conducting user research and creating mockups and prototypes, to validating solutions with customers and using data to inform decisions. They translate insights into detailed specifications and guidelines for development, and collaborate closely with cross-functional teams to ensure successful delivery and implementation. This role focuses on identifying opportunities and patterns for automation and scalable workflows that improve user efficiency and system performance.

This position is hybrid (3 days per week in office) and is located in Austin, Texas. 

About the team

The Product Design team is key in translating strategic objectives into actionable plans and designs for developers to execute on. The Senior Product Designer role is instrumental in guiding product solutions and advocating for a design-driven culture.

What will you be doing?

Primary Objectives:

• Design features and improvements to Auctane products, with a focus on ShipStation.
• Identify and incorporate opportunities for automation and workflow optimization into product design, increasing user efficiency and system scalability.
• Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
• Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence.
• Conduct customer research to validate ideas and locate new problems to solve.

What You’ll Be Doing:

• Design mockups and prototypes to validate ideas with stakeholders and customers.
• Research and test the impact of a new feature or product update using metrics and analytics.
• Collaborate with engineering to ensure smooth implementation of designs.
• Ensure the continued success of designs through production by tracking the design KPIs.
• Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
• Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications.
• Present concepts to the company during product reviews.
• Champion user-centric design by identifying patterns and opportunities where repetitive or manual tasks can be streamlined.
• Work with Product Managers to understand and dissect challenges, and execute company strategy.
• Design interfaces that support multi-step, rules-based workflows and intelligent automation triggers to streamline tasks and improve efficiency for users.
• Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points.
• Review user interactions using analytics and reporting tools to see how users are interacting with the product.

What are we looking for?

• Bachelor’s degree in design or related field
• Experience as a Senior product designer or UX/UI designer at a Saas company or product design firm
• Experience conducting or leading research initiatives
• Training in User Experience, User Interface, and Interaction Design
• Strong Visual UI design skills
• Experience with software automations and advanced workflows within a software company

What will make you stand out?

• Experience designing for workflow-heavy platforms or enterprise tools where automation, process efficiency, and configurability are key.
• Previous experience within the eCommerce or Shipping software industry

The Tech

• Figma 
• Usertesting.com or other testing/prototyping tools
• Optimizely (nice to have)
• Google Suite

What do we offer?

• 🏠 We are a h