Senior Product Associate - Global Banking Platform

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Global Banking Platform, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Collaborate with the Area Product Owner to develop the roadmap and vision for platform capabilities, prioritize the backlog, and assist in the overall delivery process
• Provide answers and clarify requirements for scrum teams
• Review sprint outcomes and assist with release planning
• Create and implement new platform features as a Functional and Technical Subject Matter Expert on platform capabilities while working with various APG teams within the Global Banking Platform
• Maintain a strong emphasis on "building the right thing in the right way" to deliver high-quality solutions that meet customer needs
• Conduct data analytics

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• 5+ years experience working in engineering, technology, innovation, business strategy, analytics, new product development
• Bachelor’s degree in technical field (Computer Science, Engineering etc)
• Proficiency in Agile methodology. Knowledge of JIRA to do product planning and Sprints
• Excellent verbal and written skills and ability to work well in cross-functional teams and ability to partner across various disciplines and levels of technical knowledge
• Experience using data analytics and data visualization tools; experience working with and presenting to senior executives
• Formal training/certification on software engineering concepts such as AWS or AI/ML required

Preferred qualifications, capabilities, and skills

• Good understanding in microservice architecture and cloud-native technologies (AWS, Kubernetes)
• Excellent communication and problem solving skills
• Domain knowledge in Core Banking (ex: Deposits, Credit Card, Lending)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportuni