Senior Principal, Process Management

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for establishing an integrated framework for managing risk through the discipline of "Knowing your Processes". Primarily responsible for establishing standards and oversight for Process Leaders/Owners to truly know their processes, their risks, and the associated control environment. Develops requirements for executing Process Management within the Risk Management system-of-record. Promotes a process management mindset to support the effective management of risk. Partners with Change Management, Issue Management, Enterprise Risk Testing, and Corporate Risk Management (CRM) teams to ensure cross-functional alignment. Enables prioritization of process management activity across business units through a risk-based lens.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

Responsibilities 

·       Ensures development and maintenance of Process Inventory across the enterprise, and the associated Process Taxonomy

·       Establishes Risk Management roles and responsibilities for Process Leaders/Owners

·       Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs)

·       Develops methods, tools, training and job aids to “Know your Processes” and to monitor risks and controls

·       Develops a coherent data model within the GRC system for processes and risks that support 1st and 2nd line risk program needs

·       Ensures alignment with Business Units and Discover Management System (DMS) on Process Management activities and adequate reporting on progress

·       Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management

Minimum Qualifications 

At a minimum, here’s what we need from you: 

·       Bachelor's Degree in Business Administration and Management, Engineering, Statistics, or related field 

·       6+ years of experience in Risk Management, Change Management, Continuous Improvement, Process Management, Engineering

·       In lieu of a degree, 8+ years of experience in Risk Management, Continuous Improvement, Strategic Change Management, Training, Development, or related field

Preferred Qualifications 

If we had our say, we’d also look for: 

·       Master’s Degree in Business Administration and Management, Engineering, Statistics, or related field 

·       6+ years of experience in Consumer Finance, Engineering, or Consulting

·       Lean Six Sigma and/or Agile and Scrum certification

·       Strong project management/process improvement skills

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