Senior Oracle PPM Cloud Techno-Functional Analyst

Oracle Customer Success Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete—all while coexisting within your IT environment!

Position is for a Techno-Functional Support Analyst with a technical background in Oracle PPM Cloud products responsible for providing excellence to Federal customers in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The main role of a Support Analyst is to correct and resolve highly complex techno-functional problems.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

Career Level - IC4

The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It is an opportunity to work directly with Cloud and On Premise customers. This work includes:

• Advising on complex use of Oracle products
• Resolving and handling highly complex and critical customer issues
• Serve as Situation Manager on highly critical issues
• Collaborate with Management in directing resolution of critical Customer situations
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
• Formal mentoring for promoting the technical and professional development of others
• Creation/review of Knowledge Articles

 

Key Experience:

Must have Skill

• 8+ years hands on implementation/support experience 
• We are looking for Techno Functional consultant (50% Functional + 50% Technical) in Fusion Area
• Good understanding of business flows and processes
• Excellent analytical and debugging skills for problem solving
• Good written and spoken English communication skills 
• At least 1 to 2 Oracle PPM Cloud implementations or Support exposure with hands on experience in the following modules:

 

Oracle Functional Modules Experience 

1. Projects Contract Billing
2. Project SLA
3. Project Foundation - Costing
4. Project Foundation -Templates

 

Added advantage with below technical knowledge:

• JVM

 

Others

• Exhibit effective analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follows through on all assignments and takes ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English interpersonal skills; multi-lingual a plus
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily.

Education & Experience:

• Bachelor of Science (Computer Science) or equivalent experience preferred.
• Other qualifications with adequate experience maybe considered.

 

Location: Remote within the US with 25% travel to customers

 

Does this sound like you? Apply today!

 

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investmen