Senior Operator - US Power Market Operations

Job Title:

Senior Operator - US Power Market Operations

Contract Type:

Permanent

Time Type:

Full time

Job Description:

Overview of the Role

Executes day-to-day operations for physical and financial power trades generated by the trading desk. Ensures timely and accurate scheduling, nominations, and settlements in line with market rules and trader instructions. Maintains close collaboration with internal teams, system developers, and external counterparties to ensure efficient execution, system improvement, and risk mitigation.

Main Responsibilities

• Supports day-ahead and real-time trading activities including trade capture validation, ISO/RTO scheduling, and market settlement processes.
• Acts as primary operational contact for internal and external stakeholders (ISOs/RTOs, counterparties, utilities).
• Participates in daily trade review and desk ops calls to resolve discrepancies or outages impacting trade execution.
• Coordinates planned and unplanned outage information, incorporating impacts into scheduling and availability updates.
• Ensures E-tags, NERC tags, and other operational data are submitted accurately and on time for physical delivery.
• Maintains Workday records as per HR policy.
• Covers for team members during vacation/illness as assigned by TL.
• Supports desk compliance with ISO/RTO rules, FERC regulations, and internal policies.
• Tracks and ensures alignment between trade capture systems (e.g. Endur, Allegro, spreadsheets) and ISO settlement systems.
• Coordinates onboarding of new counterparties in collaboration with Legal, Credit, and Contracts teams.
• Develops and maintains knowledge of ISO-specific processes, rules, penalties, and settlement timelines.
• Trains junior staff and supports cross-training across desks (e.g. ERCOT ops covering PJM).
• Reviews cost allocations for accuracy, ensuring trades are correctly attributed to PnL and risk books.
• Escalates risks or irregularities in trade flow or data integrity promptly to TL/RoM.
• Monitors imbalance charges, uplift fees, and settlements to minimize exposure and maximize commercial efficiency.
• Assists with the monthly close process by providing accrual estimates and reconciliation support.
• Maintains up-to-date logs for capacity tags, ancillary services, CRRs/FTRs, and congestion hedges.
• Participates in system upgrades, automation projects, and improvement initiatives across platforms (e.g. ETRM, tagging systems, ISO portals).
• Collaborates closely with in-house development teams to improve or build operational tools and internal platforms that support power scheduling, trade lifecycle tracking, reporting, and exception handling. Provides detailed user feedback and helps prioritize development roadmap based on desk needs.
• Supports business continuity planning; participates in drills or real event responses (e.g. grid reliability events, weather-driven spikes).
• Advises traders on operational constraints, grid congestion risks, or locational delivery challenges.

Professional Expectations

• Operates with attention to detail, high reliability, and full understanding of market timelines (e.g., 15-min real-time intervals, day-ahead bid windows).
• Maintains positive relationships with ISO/RTO operators and market participants.
• Mentors junior operators, providing training materials and coaching on ISO rules and system use.
• Leads by example with strong adherence to compliance, market rules, and company ethics (FERC, NERC, ABC).
• Provides clear weekly reporting to TL and RoM outlining key issues, volumes scheduled, penalties avoided/incurred, and system anomalies.
• Raises process inefficiencies or IT system enhancements that could improve speed, accuracy, or automation.
• Proactively identifies operational gaps or staffing needs during desk growth or market expansion.
• Preferred: Demonstrated experience in coordinating, optimizing, or operating power assets such as generation units, batteries, or flexible loads to support trading strategies and real-time obligations.

Key Systems / Tools

• ISO Portals (e.g. PJM eMarket, ERCOT MIS, CAISO OASIS)
• ETRM systems OATI (would be beneficial)
• E-tagging systems
• NERC / NAESB documentation
• In-house operational tools and reporting platforms
• Communication tools (e.g. Slack, MS Teams, OMS)

Key Stakeholders

• Bench Traders
• Risk, Middle Office
• Legal & Contracts
• Settlements and Invoicing
• Credit
• ISO/RTO Market Operators
• Transmission Providers
• TL / RoM / CoM
• In-House Dev / Systems T