Senior Operations Services Manager (SROPSSVSMGR)

At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make. As part of MOD, your efforts and expertise will be in service to our Squad and our stores, empowering our purpose every day.

We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply.

Compensation: $92,000 - $100,000

*Actual salaries will vary based on a candidate’s qualifications, competencies, experience, geographic location.

MOD Pizza offers a total compensation package including:

• Company and/or individual performance annual bonus
• Medical/dental/vision/life insurance/disability insurance options
• Up to 20 paid vacation days per year and 11 paid holidays
• 401(k) retirement eligibility
• Paid sick leave
• Paid parental leave
• Employees can progress through the pay range by earning performance-based pay increases
• Access to MOD's Employee Assistance Program

Summary

This position contributes to MOD’s success by providing operations and learning expertise and consultation to other departments on industry best practices for operational excellence, project rollouts and communications, and promotions/changes impacting retail operations. Consultation includes planning, development and testing of products, systems and programs within retail operations that deliver guest experiences that enhance and grow the value of our brand. In this role, you will have the ability to be curious, demonstrate a growth mindset, and keep both the operations and learner lens front-and-center. You will conduct gap/needs analysis, make recommendations based on findings, develop learning objectives to compliment operational implementations/changes/updates, and own working partnerships with subject matter experts to create the rollout strategy and resources (including job aid, toolkits, digital, in-person, and virtual learning). In this role, you will be the subject matter expert to bring leadership throughout the company along to identify opportunities and optimize training and operational performance in support of our Squad and guests. 

Key Responsibilities

• Own multiple projects concurrently (flexing to meet the needs of the business) by utilizing reasonable discretion to balance competing time constraints/priorities.   
• Project management – own the schedule, milestones/timelines, dependencies, risks, expectations etc., of projects and inform stakeholders of updates/status while maintaining quality and deadlines. 
• Think strategically and creatively to support operational rollouts and ops/learning resources, to align with competencies and knowledge gaps that support growth and development of our people and our business. 
• Prepare, communicate, and lead cross functional teams on best practices for program/initiative development, training initiatives, and communication with our restaurants. 
• Own resource updates (Ops/Learning) to support operational processes and restaurant/product changes. 
• Responsible for providing operational expertise on testing, training, and implementation of projects, programs, and initiatives to optimize restaurant performance relative to sales, profitability and guest experience. 
• Design training/operational materials and solutions to enhance learner experience and drive operational excellence in restaurants (including Trainer Guides, In-Person Learning, Job Aids, toolkits, etc.)  
• Know our business and how learning and operations work in parallel to create industry standards in operational excellence and best practices in learning and resources for our Squad by seeing pivots, shifting priorities, and constructive feedback as opportunities, not obstacles. 
• Inform on and implement best practices for learning program accessibility to support diverse communities by promoting inclusivity and eliminating biases in content and decreasing gendered/discriminating language/depiction.  
• Own working sessions with subject matter experts, project stakeholders, and business leaders to scope projects, analyze operations and training gaps, challenges, and opportunities across MOD. 
• Draft and review storyboards and final content with subject matter experts and Learning Team leadership prior to building training content. 
• Proactively seek feedback from teammates and project stakeholders to ensure that operational and learning solutions align with expectations and iterate as needed. 
• Be proactive, have a “can do” attitude, and support solves for issues as they arise. 
• Be action-oriented and adept at dealing with ambiguity.