Senior Operations Project Manager

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Operations Project Manager located in Chicago, Illinois. This role is a key contributor to our Operations Strategy team, reporting to the Senior Manager, Strategy & Analysis. In this dynamic role, you will be responsible for enhancing our global customer experience through supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. 

Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately.

The Job

• Drive planning, development, and execution multi-team strategies for operational growth for all teams within the Operations organization
• Collaborate with cross-functional teams to identify critical stakeholders, gather product and project requirements, and build customized timelines for successful project completion 
• Proactively identify and resolve operational challenges and inefficiencies, focusing on creating sustainable improvements to prevent future issues
• Engage with senior stakeholders to support short- and long-term change management
• Autonomously drive individual projects as part of broader strategic initiatives, where needed
• Maintain comprehensive process documentation for initiatives and tools within Operations 
• Measure project success and performance by developing analytical insights and reports with the support of other Operations Strategy team members
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space
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You 

• 3-5 years of experience, including internships, in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
• Bachelor’s or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
• Experience with Microsoft Office, Google Suite, or similar office productivity software
• Strong knowledge of (and direct experience using) common project management techniques
• Detail-oriented with a strong emphasis on accuracy and quality of work
• Collaborative team player who is also capable of independent thought and execution
• Strong communication skills with the ability to influence others
• A proactive approach to work with a “get things done” mentality
• Resilient and adaptable in the face of changing priorities or unexpected challenges
• Strong analytical and problem-solving skills and an innovative mindset
• Ability to work on multiple projects concurrently and thrive in a fast-paced environment without losing sight of business strategy
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Preferred

• Prior experience with payments, fintech, ecommerce, social media, or marketplace companies a plus
• Prior experience with Looker, Tableau, or similar software a plus
• Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
• Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource