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Senior Operations Coordinator
GCIUnited States, United Statesfull_timeVerifiedPosted 11 Sept 2025
About the role
GCI's Senior Operations Coordinator is expected to work with customers to resolve service issues by utilizing interpersonal skills working effectively with customers; internal and external and across multiple business units to facilitate product deliverables. Develop timelines and prepare reports to track project effectiveness; coordinate required resources; ensure all project deliverables meet quality expectations and are completed on time and within budget. Perform comprehensive project planning and logistics analysis of internal projects and programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
o Self-motivated, friendly, cooperative with a desire to meet and/or exceed expectations.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
o Ability to work well with people at all levels, both independently and within a team.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o High level of interpersonal skills well developed written and oral communication skills including active listening skills.
o Must be able to handle and prioritize multiple tasks, have exceptional verbal and written communications skills and strong time management and organizational skills.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
o Ability to work the scheduled hours and days identified for the position. Willing to work flexible hours including but not limited to working overtime and/or additional time before hours.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Demonstrated proficiency in grammar, mathematics, computer and typing skills.
o Must be able to prioritize and handle multiple tasks with independent decision making.
o Handle complex, potentially escalated problems with a successful resolution while maintaining composure with assistance if needed.
o Must have in-depth knowledge of complex product offerings and stay current on any changes to them.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
o Adhere to company confidential and proprietary and customer account information.
• Demonstrated knowledge of windows applications such as but not limited to Excel, Word, Outlook, and Access database applications.
- Ensure Order and data accuracy.
- Preserve and enhance customer relationships with positive results-oriented solutions.
- Develop timelines and prepare reports to track project effectiveness; coordinate required resources and ensure all project deliverables meet quality expectations and are completed on time and within budget.
- Perform comprehensive project planning and logistics analysis of internal projects and programs.
- Work across multiple internal departments
o Self-motivated, friendly, cooperative with a desire to meet and/or exceed expectations.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
o Ability to work well with people at all levels, both independently and within a team.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o High level of interpersonal skills well developed written and oral communication skills including active listening skills.
o Must be able to handle and prioritize multiple tasks, have exceptional verbal and written communications skills and strong time management and organizational skills.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
o Ability to work the scheduled hours and days identified for the position. Willing to work flexible hours including but not limited to working overtime and/or additional time before hours.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Demonstrated proficiency in grammar, mathematics, computer and typing skills.
o Must be able to prioritize and handle multiple tasks with independent decision making.
o Handle complex, potentially escalated problems with a successful resolution while maintaining composure with assistance if needed.
o Must have in-depth knowledge of complex product offerings and stay current on any changes to them.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
o Adhere to company confidential and proprietary and customer account information.
• Demonstrated knowledge of windows applications such as but not limited to Excel, Word, Outlook, and Access database applications.
Additional Job Requirements:
This is a senior level support role; works under minimal supervision. Assist with scheduling tasks and support junior team members and management. Works on most complex tasks ensuring operations efficiency and customer deadlines are met through scheduling. Ensure analytics reporting captures necessary data sets.
Essential Duties:
Perform comprehensive project planning and logistics analysis of internal projects and programs preserving and enhance customer relationships with positive results-oriented solutions. Develop timelines and prepare reports to track project effectiveness; coordinate required resources and ensure all project deliverables meet quality expectations and are completed on time and within budget. Work across multiple internal departments. Ensure Order and data accuracy.Minimum Qualifications: <
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