Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

Supporting Credit Fulfillment Operations, Operations Consultant Role for the Business Enablement Team, providing wholesale fulfillment and operations support for Global Wealth Investment Management, Small Business, Business Banking, Global Commercial Bank, Global Corporate and Investment Banking, and Global Markets lines of business. This role enable successful candidate to learn about services the CFO team supports. The team is responsible for delivering senior leadership materials, metric reporting, incident management, and project management. Additional Responsibilities also include:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise

• Manages projects and direct activities of a team related to special initiatives

• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives

• Builds relationships with business partners across various Lines of Business

• Manages and defines responsibilities and accountabilities for key program and projects

Required Skills

• Analytical: Able to identify trends/outliers within data sets. Using knowledge of known business objectives

• Proficient with Excel

• Ability to quickly learn new processes and businesses.

• Lead projects, documenting projects, delivery to stakeholders, presentation skills

• Ability to communicate and influence effectively across multiple levels of the organization.

• Self-directed and comfortable working both independently and in a team setting.

• Able to effectively manage and prioritize competing deliverables.

• Demonstrated ability to drive process improvement and adapt quickly to new demands

• Strong ability to collaborate, establish relationships, influence and lead diverse groups in order to achieve optimal results

• Strong ability to navigate complex organizations

Desired Skills:

• Ability to bring multiple stakeholders together, directly address issues to reach consensus and decisions.

• Proven ability to lead and consult both vertically and horizontally with senior management and key partners.

• Superior organizational skills, attention to detail and act with a sense of urgency

• Self-starter able to work independently and prioritize effectively with minimal oversight and guidance

• Proficient in excel

Skills:

• Critical Thinking

• Adaptability

• Analytical Thinking

• Attention to Detail

• Problem Solving

• Decision Making

• Customer and Client Focus

• Risk Management

• Collaboration

• Oral Communications

• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40