Senior Operations Consultant - Enterprise Transaction Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Line of Business Description:

The Senior Operations Consultant will work in concert with the Group Operations Manager and will be responsible for the day-to-day management of specific functions within a single site/business operations unit. 

• Process Owner Delegate of the Retail Loan Check Processing SPI
• Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company
• Provides work direction, guidance and expertise to the business unit as a business process expert in mailed retail payments
• Performs customer complaint research and defect root cause analysis ensuring timely remediation when applicable
• Performs assigned tasks quickly and efficiently, responding promptly to requests, and timely communicating issues to appropriate parties
• Manages projects and direct activities of a team related to change initiatives or risk issues

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications:

• 5+ years applicable industry experience
• Risk management awareness and focus, with the ability to escalate and embrace the risk culture
• Ability to navigate the organization, partnering with key stakeholders to ensure positive outcomes for decisions impacting the business
• Critical thinker who reflects broadly to provide solutions
• Background and understanding of payments processing
• Product knowledge of Consumer, Home Loans, Consumer Vehicle Lending
• Operational Excellence mindset for improved processes
• Excellent communication, written and organizational skills
• Intellectual curiosity, passion, and self-motivation
• Strong sense of teamwork and collaboration

Desired Qualifications:

• Experience in and/or knowledge of Process Owner Portal\
• Process Owner Delegate experience
• Experience in and/or knowledge of Retail Loan Check Processing SPI
• SharePoint Designer

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40