Senior Office Concierge

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.  Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Sr. Office Concierge

Brown Brothers Harriman is currently recruiting Sr. Office Concierge to join our Enterprise Services Team.  In this role you will perform high-level specialized enterprise services duties on a daily basis.  S/He is a subject matter specialist typically dealing with moderately complex issues as they relate to his/her area of focus. S/He is responsible for providing superior client service and being the voice and face of the firm when meeting and greeting all clients and visitors to the NY office while following office security policy and procedure.  H/She will set the example for BBH so that visitors are left with a lasting impression to exceptional client service.  The position is responsible for the oversight and management of the NY/NJ Reception Teams in addition to the Partner’s space on the 2nd Floor, Executive Dining Rooms/ Space (EDR) and 3rd Floor Conference Center.

S/He will be expected to assist management when needed on daily functions/projects and they are expected to work independently on given tasks/projects. These activities include; invoice processing, oversight/manage Enterprise Services website, check processing, archive management, client service and ES policies and procedures.

The position will also provide support to the other ES Specialist(s) on the team.  All ES employees must adhere to business professional dress code. Standard working hours are 9am-5pm but over time may be required. Flexibility is a must in this position

Some of your key responsibilities include:  

o   Provide superior client service

o   Provide leadership to the NY/NJ Reception Teams

o   Monitor and manage Executive Dining Rooms and private conference room space and book reservations as requested

o   Ensure the set up/clean up/reset of the conference space

o   Coordinate with Dining Services on timely service for catering orders

o   Greet all clients and guests and direct them to the proper destination, etc.   Announce their arrival to the appropriate parties

o   Coordinate the scheduling of all activities taking place in the Partners’ conference rooms, the executive dining rooms and conference centers

o   Act as a point of contact for the internal clients with respect to reserving and requesting services

o   Cross train to learn all job functions within your group.

o   Perform various other related duties as requested/required to facilitate the productivity of the department.

o   Answer telephone calls, take messages, respond to questions and direct callers to appropriate parties as necessary

o   Gain efficiencies to improve individual activities

o   Contribute to Division or Firm process improvement activities

o   Monitor and track requests coming through the Facilities call center and escalate urgent requests to appropriate parties as necessar