Senior OEM Program Success Manager (GM)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

The first and most important role an OEM Success Manager (OSM) has is to develop a positive and trusting relationship with American GM and dealer partners.

To achieve that, OEM Success Manager (OSM) handles a variety of tasks both internally and on the customer-facing side of operations. The OSM is responsible to ensure strong platform usage at the OEM level as well as train the OEM field teams to ensure their dealer partners adopt Tekion’s Enterprise solution, demonstrate the value of the platform, and illustrate how it positively impacts the dealers’ revenue. The OSM proactively identifies how OEMs, and their dealer partners best utilize Tekion’s enterprise solution to create the best value.

OEM Success Manager (OSM) constantly manages multiple tasks for their OEM and its entire dealer network. Just some of their day-to-day responsibilities include:

Key Responsibilities

• Training the OEM’s internal and external facing teams to support Tekion’s enterprise solution.
• Drive dealer adoption and utilization of the Tekion platform post-implementation
• Identify scope, timeline, and necessary stakeholders for OEM Enterprise Projects.
• Work with stakeholders, IT, Finance, Engineering and Product teams to deliver a new Integrations.
• Create timelines in alignment with OEM and internal product/engineering teams to meet agreed upon delivery dates.
• Drive project success together with OEM partner, dealer partners and develop strategies to avoid and overcome blockers.
• Handle OEM partner inquiries and communication.
• Analyze dealer partner data to improve customer experience.
• Evaluate and improve tutorials and other communication infrastructure.
• Work with other departments to identify opportunities for increasing efficiency or improving workflow processes within the organization based on the analysis above.
• Suggest new solutions or products to improve OEM and dealer partners’ operations.
• Anticipate customer needs based on projects in the pipeline.
• Prove their value, internally and externally, to promote business growth and profitability for all.

Skills and Experience

• Superb communication and interpersonal skills.
• Adaptable and able to quickly grasp and apply new info.
• Be a strategic thinker, persuasive communicator and able to embrace frequent change.
• Experience working in a customer service role.
• Knowledge of customer success processes.
• Highly organized, detailed and a self-starter.
• Ability to travel (25-50%) within the USA.

Preferred Skills

• Project Management skills
• Attention to detail
• Proficiency in cross functional collaboration
• Strong leadership skills
• Problem solver

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
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