Senior Network Support & Billing Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do: 

Responsible for overseeing the processing of billing exception items and processor related billing. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

How You’ll Do it: 

• Provides strategic and daily management of the resources that provide the PULSE fee billing outputs.  Acts as the liaison between the Operations and Finance departments as required to manage PULSE fee billing, gateway billing, switch invoice billing and Fee reconcilement. 

• Provides support as needed to internal and external audit entities related to the fee billing processing. 

• Manages fee billing resources and processing related to the support of the process fee billing and daily funds, fees, and adjustment settlement.  

• Provides processor billing system training and system documentation to operations resources in the form of webinars, training classes, and manual updates. 

• Responsible for reviewing and obtaining appropriate sign offs for all online fee change request submitted by Sales. Processes and tracks all revenue share agreements and all special pricing as requested by sales. 

• Responsible for reviewing daily ACH reports and processing any noted rejects. ACH Rejects must be coordinated with assigned Relationship Manager 

• Responsible for processing all VISA SRE rejects from the VISA daily interchange report. 

Qualifications You’ll Need 
The Basics 

• Bachelor's Degree in Finance, Business Administration and Management or Information Technology. 

• 4+ years of Financial, banking, fintech, or payments experience or related 

Bonus Points If You Have 

• 4+ years of Payments/Payment Processing preferred.  

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position. 

• No required movement about the work environment to complete the major responsibilities of the job. 

• Primarily performed indoors in an office setting. 

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. 

• Ability to communicate verbally.; Ability to communicate in written form. 

Discover will not sponsor or transfer employment work visas for this position. Appli