Senior Network Operations Manager, Specialty Care

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations for our Specialty Care teams, ensuring the highest standards in provider vetting for our programs. 

You’ll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers. You’ll also help drive efficiency and scalability for our clinical team by improving workflows, creating tools, and leveraging data to inform decisions. You’ll report into the Director of Operations, Specialty Care. This is a full time, remote position on our team reporting to the Director of Operations, Specialty Care. Occasional travel may be required for in-person team events.  

What you’ll be doing: 

Provider Vetting & Network Operations

• Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams
• Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners
• Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers

Workflow Optimization & Efficiency

• Collaborate with internal Clinical teams to design and document SOPs for providers
• Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
• Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
• Track and analyze key metrics to inform process improvements and support clinical team performance

Capacity Planning & Scalability

• Forecast provider network needs based on referral volume and member demand
• Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly
• Support the design of scalable systems and processes that align network growth with demand

What success looks like in this role:

• A standardized, high-quality internal provider vetting process is established and maintained
• Provider operations scales effectively to meet growing Specialty Care needs
• Provider network capacity aligns with demand, supporting timely access to care
• Clinical teams experience reduced manual burden through process improvements and tools

What we expect from you:

• 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems
• 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting
• Demonstrated ability to build and optimize processes in cross-functional, high-co