Senior Marketing SDR Technology & Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We’re looking for a systems-minded, AI-curious Senior Marketing SDR Technology & Operations Manager to join our growing Growth Operations team. In this role, you’ll help scale and optimize the technology foundation that powers Rippling’s global Sales Development organization.

This is a senior individual contributor position for someone who thrives at the intersection of marketing, sales, and operations, translating business needs into scalable, automated workflows that drive SDR efficiency and pipeline growth.

You’ll partner closely with sales leadership, growth engineering, RevOps, and other members of marketing operations to enhance and evolve Rippling’s homegrown platforms (DemoTime and Playbook), as well as manage and optimize our broader SDR tech stack, including Salesforce, LeanData, Outreach, Nooks, and enrichment tools.

What sets this role apart is the opportunity to work on the cutting edge of GTM technology and AI enablement. You’ll help shape how Rippling’s SDR systems are built, from designing intelligent automations to collaborating with internal teams to create proprietary, AI-powered tools that don’t exist anywhere else in the market.

What you will do

• Partner with RevOps, engineering, and business systems teams to design, implement, and optimize homegrown technologies and automations (DemoTime, Playbook) that power SDR workflows and inbound processes.
• Serve as the operational owner for Outreach, LeanData, Nooks, and SDR workflows within Salesforce, including building flows and maintaining key SDR system integrations.
• Drive Rippling’s AI innovation agenda within the SDR org by identifying opportunities to embed intelligence across workflows, whether by implementing best-in-class AI solutions or partnering internally to build proprietary AI systems that enhance automation, personalization, and conversion.
• Design and operationalize SDR execution frameworks within Rippling’s internal systems to ensure every marketing-to-SDR handoff is consistent, actionable, and measurable so reps know exactly how to engage, what to say, and the intended outcome of each lead or program.
• Build and maintain dashboards and reports tracking SDR activity, SLAs, inbound performance, and conversion metrics.
• Collaborate with data, marketing, and RevOps teams to ensure clean, accurate data and seamless integration across platforms.
• Field, triage, and prioritize incoming requests from sales and SDR leadership, translating them into technical or operational solutions with clear business impact.
• Create technical and business-facing documentation to ensure alignment and enablement across the SDR organization.

What you will need

• 5+ years of experience in Revenue Operations, Marketing Operations, or GTM Systems roles.
• Deep, hands-on experience with Salesforce (flows, automations, reporting) and Outreach.
• Experience managing LeanData and Nooks or similar productivity platforms.
• Familiarity with enrichment technologies (ZoomInfo, Clearbit) and data best practices.
• Strong SQL and data analysis skills; comfort working with BI tools and large datasets.
• Proven ability to operationalize complex workflows and collaborate with technical partners