Senior Manager, Workplace Operations

Please Note:

To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months. 

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

The Senior Manager/Director - Workplace Operations is responsible for assuring the objectives for the facility will be met and for implementing policies and procedures that will meet or enhance the facility’s objectives.  Maximum emphasis is to be placed on; a) planning, implementation, coordination and supervision of all facility related technical operations of a mission critical facility in compliance with policies and procedures. b) maintaining a positive relationship with occupants, providing a well-maintained working environment, and maintaining a well-organized operations and maintenance program geared to preserving and enhancing the collective value of the company’s real estate assets. 

This position provides leadership and management across all aspects of Workplace Operations including, but not limited to:

• Service Delivery Standards Excellence
• Mission Critical Operations associated with Data Center and Lab environments
• Relationship Management
• Talent Management and Team Development
• Financial Performance (including P&L, contract expansion / renewals etc.)
• Risk Management

The Senior Manager/Director - Workplace Operations reports to the Chief Workplace Officer.

Location: Onsite at our San Jose office/headquarters 5 days a week.

Job ID: 42300

The Senior Manager/Director - Workplace Operations will:

• Review, evaluate and report on total facility performance.  On a continuing basis, following established measures of performance and provide explanation of variances to budget plans; counsel direct reports as to execution of programs, and when necessary, recommend modifications of plans; and as directed by the Chief Workplace Officer.
• Assist the Chief Workplace Officer, in the preparation of long-range strategy programs including, but not limited to, financial performance, risk management, operating and capital budgets, and any other asset-related evaluations and significant issues as the company may from time-to-time require. 
• Oversee the preparation of timely monthly management reports to include, but not necessarily be limited to payable analyses, building operation reports, and budget variance reports.
• Oversee occupant relations as they relate to the building operations, comfort, and maintenance programs.
• Assist with the administration of all facility leases and compliance with lease provisions.
• Prepare and conduct the performance reviews for all direct reports.  As appropriate, review and approve staff performance reports.
• As appropriate, report to the Chief Workplace Officer on all aspects of facilities services operations, through daily communication, reports, and staff visits.  Communicate information regarding the facilities’ operations by daily telephone communications and in writing as deemed appropriate.
• All emergencies, major problems or issues of major consequence affecting the investment must be reported to the Chief Workplace Officer as soon as possible by text or phone.  All of the foregoing situations shall be communicated within 24 hours or sooner.
• Monitor and authorize expenditures, appropriations and commitments, and pricing strategies, which are within the limitations of delegated authority and for those outside this level, recommend appropriate action.
• Ensure administration of all service contracts.  Approve bid specifications, solicit competitive bids and make recommendations regarding contracted services.
• Manage the supervision and/or coordination of facilities operations staff to include the administration, maintenance and repair, renovation and construction, personnel activities and financial activity.
• Implement policies and procedures in accordance with published directives, local codes/laws and procedures to ensure compliance.  Conduct proactive programs oriented to life/safety, liability avoidance and environmental issues.
• Produce an