Senior Manager-Technology Operations

This is a key role in the Ameriprise Global Network Security team as a Senior Manager. This role will provide technical leadership and people management skills. In this role, you will be responsible for helping to define and set our organizational level security strategies, building/supporting our next generation platforms and services, and managing a team of highly skilled security engineers. Provide technical leadership to teams, vendors as well as contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. The ideal candidate will have a strong background in network security and a proven track record of building and operating large scale production systems and managing/mentoring teams.

Responsibilities

• Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments.
• Responsible for technical delivery planning of large, complex transformation projects.
• Responsible for life-cycle engineering roadmap of environments.
• Responsible for managing a team of engineers including and not limited to training\development plans, objective setting, appraisals and ensuring mandatory is completed.
• Responsible for working with external vendors to drive solutions that are fit for purpose for the business.
• Responsible for providing governance over other teams where applicable
• Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team.
• Knowledge and experience on documentation repositories such as Confluence.
• Knowledge and experience of Agile working practices.
• Handle/Drive security incidents calls, handle escalations, or any other security related issues.
• Escalation resource during major incidents and outages as needed.
• Provide after-hours on-call management support and participate in emergent large scale event response when needed.
• Participate in re-occurring security audits and reviews.
• Provide inputs on security methodologies, policies, and procedures.
• Communicate with senior leadership on the status of security BAU tasks.
• Work Independently and/or within a team environment to complete highly complex assignments.
• Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment.
• Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements.
• Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner.
• Research, recommend, and establish innovative solutions for security standards that scale with the business growth.
• Where possible, introduce automation for daily routine administrative tasks.
• Collaborates with all Information Technology (IT) disciplines.
• Creates, maintains, and updates documentation with most relevant information.
• Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades.
• Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. 
• Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.

Required Qualifications

• Bachelor’s degree in computer science or related field; or equivalent work experience. 
• Minimum 7-10+ years of relevant network security experience required.
• 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
• Strong analytical and customer service abilities.
• 5-7+ years of broad technical experience with proven expertise in a majority of the following areas:
• Strong thought leadership abilities and a highly innovative problem solver.
• 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.
• Ability to coach and mentor experienced Security staff.
• Experience of working with large scale projects and acting as an escalation point.
• Experience working in large global financial, enterprise or service provider network environments.<