Senior Manager, Technical Account Management

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include: 

Best Place to Work by Built In 2022

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

This role will be responsible for managing a team of Technical Account Managers (TAMs) helping accounts achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Samsara and by interjecting quickly in reactive situations. You will be responsible for directly monitoring, reporting, and driving improvements in team-level metrics and KPIs, keeping up with new products, and ongoing training and developing processes. As a senior member of the team, you should have a great track record working with teams and translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of Samsara’s products. Your work will be collaborative in nature, working together with managers and team members in multiple support locations to serve our customers. Your work will also be cross-functional in nature and will involve working cross-functionally with Product Management, Customer Success, Engineering, Sales, and Operations on a weekly basis.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, provides countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Directly manage a team of highly motivated TAMs that support the adoption and growth of Samsara products and services.
• Maintain a single-minded focus to ensure clients are extracting the most value out of their Samsara investment.
• Define, build, and institutionalize best practices for continual improvement of processes and results. Ensure the necessary tools are in place to maximize the impact and productivity of the team.
• Forge relationships with customers by developing a deep understanding of their Samsara implementation, share technical best practices, and act as a point of escalation for any customer issues to ensure they are resolved quickly.
• Develop relationships with key business stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Drive and coordinate Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers’ business needs.
• Partner with key stakeholders to establish goals and objectives around customer satisfaction, organization efficiency, and employee engagement.
• Produce re