Senior Manager, Software Engineering Management - App Engine

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

App Engine's primary goal is to simplify the process of developing custom applications on the ServiceNow platform. We empower non-experts by providing user-friendly tools that enable them to create tailored applications to address their specific requirements. Our focus revolves around crafting intuitive interfaces that shield customers from overwhelming technical complexities, allowing them to concentrate on the practical outcomes of their applications.

To accomplish this, we integrate pre-built templates for common applications and foundational building blocks, with a future to incorporate conversational AI to streamline application development. Our vision is to make app creation a straightforward and accessible endeavor.

Role:

We are seeking an experienced and dynamic individual to join our team. As a Senior Manager for App Engine, you’ll lead team members as they work w/ key stakeholders as they evaluate, design, develop and deliver high quality experiences to our customers. In this leadership role, you will be responsible for overseeing and driving engineering initiatives to deliver outstanding customer experiences.

What you get to do in this role:   

• Design and deliver an outstanding experience for our customers – targeting the citizen developer persona; this involves everything from Generative AI to simple “on rails” declarative tooling like Creator Studio for creating specific types of applications.
• Manage daily activities of the development team to drive engineering excellence, working in an Agile/Scrum environment.
• Manage and execute against project plans and delivery commitments.
• Work w/ product architecture, management, design, support, and other teams to create high-quality solutions.
• Manage customer escalations, as well as occasional customer meetings discussing new features, feedback, and issues (led by Product Management)
• Solve difficult and sometimes ambiguous problems.
• Provide technical guidance, career development, and mentoring to team members.
• Manage departmental resources, staffing, and mentoring to enhance/maintain our best-of-class engineering team.

To be successful in this role you have:

• Passion for Java, JavaScript and the Web as a platform, reusability, and componentization
• Passion for software development and problem-solving
• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Advanced knowledge with relational databases including development, troubleshooting and performance optimization.
• Ability to execute a project based on our priorities, context, risks, and desired outcomes.
• Fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript)
• Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST, and associated frameworks.

Qualifications

• 8+ years of experience with technologies which are relevant to ServiceNow and/or similar technology and advanced coding skills.
• 5+ years of experience in a people management role
• Must have hands on recent programming experience