Senior Manager, Sales Operations

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Position: Senior Manager, Sales Operations 

Location: Remote, USA, Eastern Time Zone preferred 

About Us:  

A Proven Leader in Defense-grade Zero Trust Security, Everfox brings more than 20 years of expertise supporting the unique and complex missions and objectives undertaken by the people who protect national security and mission critical information. Intelligence communities, defense departments, and civilian agencies require rapid, accurate, and secure ways to support their data-driven missions. Everfox solutions bring together data security, network, web, and cloud security; threat protection; advanced monitoring; Cross Domain protection and Zero Trust control to empower agencies to use data where and how your people need it safely. Our mission is to simplify security and protect data wherever it resides. The Everfox portfolio of cybersecurity solutions are designed to meet the most stringent security requirements and mission objectives. 

Job Summary 

We are seeking a strategic and driven Senior Manager of Sales Operations to optimize our sales processes and drive growth in a dynamic, technology-focused environment. The Senior Manager of Sales Operations will oversee a team of 3-4 direct reports to streamline processes, enhance sales performance, and drive operational excellence. This role requires deep expertise in both Software-as-a-Service (SaaS) and hardware technology sales, with a strong emphasis on Salesforce CRM proficiency. The ideal candidate will have experience spearheading complex, cross-functional initiatives such as improving quoting processes, assessing and implementing a new Configure, Price, Quote (CPQ) tool, overhauling price books and SKU architecture, and building robust processes for the end-to-end customer lifecycle. They will collaborate closely with sales, marketing, finance, services, and product teams to support strategic initiatives, ensure accurate forecasting, and enable scalable growth. This role is pivotal in aligning our sales operations with the unique needs of both government and enterprise clients in the cybersecurity space. 

Key Responsibilities 

• Sales Process Optimization: Design, implement, and refine sales processes to improve efficiency, scalability, and alignment with company goals across the full, end-to-end customer lifecycle. 
• Quoting and CPQ Improvements: Lead initiatives to enhance quoting accuracy and efficiency, including assessing and potentially implementing a new CPQ tool to streamline complex quoting processes. 
• Salesforce CRM Management: Partner with the GTM Systems team to oversee the administration, customization, and optimization of Salesforce CRM to support sales workflows, reporting, and data integrity. 
• Team Leadership: Manage, mentor, and develop a team of 3-4 sales operations professionals, fostering a culture of collaboration and continuous improvement. 
• Performance Metrics: Define and track key performance indicators (KPIs) to measure sales team effectiveness and operational efficiency. 
• Cross-Functional Collaboration: Partner with sales leadership, marketing, finance, services, and product teams to align sales strategies with organizational goals, ensuring seamless execution of go-to-market plans and accurate forecasting. 
• Technology Integration: Drive the adoption of sales tools and technologies, including CPQ and other platforms, to enhance productivity and integrations with Salesforce. 
• Training and Enablement: In collaboration with the Sales Enablement team, develop and deliver training programs to equip the sales team with the