Senior Manager, SAI Analytic & Activation Customer Success

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. By combining advanced analytics with comprehensive consumer and retail measurement data, NIQ enables businesses to innovate and grow with confidence.

NielsenIQ’s SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy‑to‑use tools, and hands‑on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels.

Job Description

The Role

We are seeking a highly commercial, client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Senior Manager.

This role sits at the intersection of advanced analytics, business consulting, and executive client engagement. You will work closely with Indonesia's leading FMCG organizations, translating retail measurement and market intelligence data into compelling business recommendations for senior decision-makers.

The ideal candidate is an experienced market research, retail measurement, or analytics professional who can confidently engage with C-suite stakeholders, conduct insightful analyses, and deliver impactful presentations that influence business strategy and growth.

This is a high-visibility role with direct exposure to senior client executives, offering the opportunity to shape NIQ's growing presence in Indonesia's expanding retail measurement market.

Key Responsibilities

Client Leadership & Stakeholder Management

• Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive improved business performance. This position is responsible for providing route to market analytic leadership and building strong relationships across NielsenIQ clients. This includes leveraging business experience, along with demonstrating expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI.
• Deliver executive-level presentations that clearly communicate insights, recommendations, and business implications.
• Build trusted advisor relationships with clients and serve as a key partner in helping them achieve their commercial objectives.
• Manage day-to-day client interactions, ensuring a high level of responsiveness and service excellence.

Analytics & Insight Generation

• Conduct distribution analyses and identify go to market strategy evaluations to develop insights that drive Annual Strategic Planning, Quarterly Account Planning, and Joint Business Planning with clients
• Analyze retail measurement, consumer, market, and commercial performance data to identify growth opportunities and actionable recommendations.
• Translate complex datasets into clear, compelling business stories tailored to client needs.
• Develop customized analytical solutions and presentations based on evolving client requirements.
• Leverage data visualization techniques to simplify insights and improve decision-making.

Project Delivery & Consulting

• Client ownership of assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market
• Lead end-to-end delivery of Strategic Analytics & Insights projects from briefing through analysis, recommendation development, and final client presentation.
• Support bespoke and custom research engagements requiring flexibility, critical thinking, and rapid problem solving.
• Ensure timely, accurate, and high-quality project execution while managing multiple client priorities simultaneously.
• Collaborate closely with internal analytics, customer success, and commercial teams to deliver value-driven outcomes.

Internal Partnership & Team Contribution

• Partner closely with the commercial sales team to strengthen client engagement and drive account growth.
• Collaborate with junior team members by providing guidance, coaching, and best-practice sharing.
• Contribute to the develop