Senior Manager, Risk as a Service, Visa Consulting & Analytics

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa.  We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.  Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.   

The VCA Risk Practice advises Visa clients and ecosystem partners on core risk management areas for card portfolio management, including originations strategies, underwriting, fraud, authorizations, disputes, credit line management, and managed services relating to fraud. The selected candidate will primarily focus on fraud managed services that enable clients to improve their fraud risk performance and gain operating efficiencies, and will also provide strategic and operational support to the Head of the North America Risk Practice. Fraud Managed Service include, for example, services focused on reducing account enumeration attacks, testing for client vulnerabilities, providing tailored intelligence, and alerting based on custom parameters. 

As the Senior Manager, VCA Risk Practice, you will be part of one of the fastest-growing segments of VCA.  You will be a key member of the team that focuses on the intersection of Risk Practice and Managed Services. You will also serve as an integrator across the Risk Practice leadership team and with key partners in other practices and segment teams. 

You will be responsible for supporting: 

• Achievement of quarterly and annual revenue targets and related operational responsibilities (e.g., pipeline reporting, crafting client-facing collateral, writing proposals, and collaborating with delivery teams).  You will price, sell, and oversee the delivery of fraud risk managed services.   

• Manage and coordinate business reporting for various pillars within the VCA Risk Practice. 

Successful candidates will be able to flex across sales and delivery of the program; for clarity, you will not be involved in the day-to-day delivery of the services to clients but will be expected to serve as a consistent point of contact for active engagements. You are excited by the prospect of measuring your success through attainment of revenue growth targets. 

Essential functions of the role are two-fold: 

• Support the fraud managed services leader in championing new opportunities through the sales process by coordinating with Account Executives, VCA Practice leadership, Internal Risk Teams, Client Leads, and Client Stakeholders. 

• Support the Risk practice leader in providing day-to-day support for the Risk Practice. 

Core behaviors include:  

Consultative Selling 

• Identify client needs, challenges, and opportunities with respect to risk implementation services 

• Present risk/fraud solutions and quantify their value for clients. 

• Develop sales collateral and identify key decision-makers 

Solution Delivery 

• Strong project and program management skills 

• Ability to contextualize and summarize issues for a senior audience 

Customer Centricity 

• Understand the common pain points of the target client audience 

• Speak to technical and non-technical aspects of solutions 

Industry Knowledge 

• Maintain deep understanding of competitive environment for Visa solutions and use that knowledge to articulate the differentiated value we offer 

• Understand different drivers of fraud management so as to know which lever to pull to drive maximum growth and efficiencies 

Executive Communications and reporting 

• Demonstrate executive presence in leading conversations with clients and internal senior leaders at Visa 

• Serve as a key liaison between the Risk Practice and peer teams in VCA. 

• Prepare and present detailed reports and presentations for senior leadership. 

• Assist in the development of long-term plans and forecasts for the busines