Senior Manager, REMS Advisor Lead

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

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Position Summary:

The REMS Advisor Lead is responsible for building, developing, and leading a high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals. This role drives operational excellence by optimizing the prescriber and patient experience, collaborating with cross-functional BMS teams, and overseeing the development of REMS processes, materials, and technologies. We seek a dynamic leader who inspires their team to deliver superior service, fosters a culture of continuous improvement, and ensures REMS education is delivered with clarity, empathy, and impact.

Responsibilities include, but are not limited to the following:

REMS Advisor Team Leadership & Development

• Partner with the Director, REMS Advisors to develop and execute operational strategies for daily team management, scalability planning, and geographic expansion

• Assess current team structure and forecast future operational needs to ensure the REMS Advisor Team can scale effectively based on program demands and geographic distribution

• Lead the full employee lifecycle for REMS Advisors, including recruitment, hiring, onboarding, performance management, coaching, and development planning

• Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors

• Direct all training activities in partnership with the REMS Training Team, ensuring REMS Advisors demonstrate required competencies before performing their roles independently

• Ensure REMS Advisor staff maintains compliance with all REMS program training and mandatory corporate training requirements

• Coach and mentor REMS Advisors to achieve performance excellence; establish Individual Development Plans (IDPs) that align short- and long-term career aspirations with business needs

• Guide goal-setting processes using SMART criteria to establish clear, measurable departmental and individual objectives

• Continuously monitor staffing levels and workload capacity; develop business justification documentation to request additional resources when needed

• Manage shared mailbox oversight and ensure equitable workload distribution across the team

Program Performance, Analytics & Continuous Improvement

• Oversee creation and analysis of KPI reports within the REMS application to drive timely, data-informed prescriber outreach and prevent undue administrative burden

• Monitor key REMS performance metrics and identify opportunities for operational improvement and stakeholder engagement enhancement

• Analyze REMS stakeholder operations and interactions to identify process improvements that reduce administrative burden, increase efficiency, and enhance user experience

• Conduct field observations of REMS Advisors during prescriber outreach and presentations; deliver constructive, actionable feedback to ensure clear and effective REMS education delivery

• Synthesize data trends and translate insights into actionable recommendations to improve business procedures, practices, and stakeholder experiences

• Provide feedback on technology enhancements to improve analytic tracking, reporting capabilities, and operational workflows; communicate recommendations to leadership

• Design and facilitate workshops to share best practices, implementation insights, and lessons learned with REMS Advisors and healthcare professionals

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