Senior Manager, Program Mentor Trainer

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 605

Pay Range: $73,100.00 - $120,600.00

Job Description

Primary Responsibilities

• Leads and manages a team of training professionals responsible for delivering high-quality mentor training and certification programs.
• Collaborates closely with university mentor leadership—including Mentor Strategy and Mentor Operations—to identify, prioritize, and address system-wide mentor development needs.
• Manages a dynamic portfolio of mentor training initiatives that align with university goals, ensuring consistent delivery and measurable outcomes.
• Develops and executes strategic training plans that support short- and long-term mentoring goals, in partnership with internal stakeholders and cross-functional teams.
• Designs and delivers training content that supports continuous improvement in mentoring quality, engagement, and effectiveness.
• Leads the implementation of large-scale, university-wide training initiatives, using best practices in instructional design, change management, and project planning.
• Monitors the effectiveness of training programs through feedback, assessment, and performance data, and make data-informed improvements.
• Serves as a training consultant to internal stakeholders and external partners, providing guidance and insight on mentoring best practices and learning strategies.
• Stays abreast of trends in mentoring, coaching, adult learning, and training technology to continually innovate and evolve offerings.
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Demonstrated experience managing a portfolio of training programs and aligning them to strategic organizational goals.
• Strong strategic planning skills with a track record of implementing institution-wide training initiatives.
• Exceptional facilitation and communication skills for both virtual and in-person settings.
• Proven ability to build relationships and collaborate across functions and levels of an organization.
• Self-motivated and highly organized, with the ability to manage multiple priorities and meet deadlines independently.
• Deep commitment to equity, inclusion, and the diverse needs of learners and mentors.
• Willingness and ability to travel up to 25% for team events, training delivery, or summits.  Overnight stays may be necessary
   

Education          

• Bachelor’s degree required.

Experience

• 5 years of experience in training or instructional design, including experience developing and delivering training on complex topics.
• 2 years of leadership or management experience, including direct supervision and coaching of training teams.

Preferred Qualifications

• Master’s degree preferred in education, instructional design, organizational development, or a related field
• Prosci Change Practitioner certification
• Coaching or trainer certification
• Instructional Design certification or comparable experience
• Proficiency with Learning Management Systems (LMS)
• E-learning design