Senior Manager, Program Management for Marketing Operations and Project Management - Creative

Position Summary...

Walmart Marketplace is seeking a senior level project manager for its seller events, communication and marketing team. This key role defines and maintains project management standards, implements best practices, and develops procedures to standardize project methodologies and achieve efficiencies, all while balancing the need for flexibility to support creative processes. This role requires a blend of strong organizational, communication, leadership, and emotional intelligence skills to manage creative teams and internal partner teams effectively, ensuring projects are delivered on time, within budget, and to a high standard quality. It is a hybrid between traditional project management and creative operations, balancing day-to-day project execution with higher-level strategic process improvement.

You’ll join a talented team of marketing, communication and event professionals who are passionate about helping sellers thrive and helping Walmart customers find more items to love.

What you'll do...

Key Responsibilities

Establish Standards: 

Define, implement, and maintain project management standards, methodologies, and best practices across the operations, project management team

Resource Management: 

Oversee the allocation of creative resources to ensure optimal utilization and prevent overburdening of the creative team. 

Process Improvement and Planning

Develop and apply project procedures, tools, and techniques to streamline workflows and improve efficiency. 

Develop comprehensive project plans, including detailed timelines, milestones and deliverables for campaigns across various channels (digital, print, video, social media, events.

Team Management

Provide visionary leadership and strategic direction. Drive exceptional performance across the operations team through inspirational leadership, targeted development initiatives and strategic mentoring of junior staff. Implement retention programs and performance optimization strategies to minimize turnover and maximize team effectiveness.

Stakeholder Alignment: 

Act as a central point of contact for internal teams, facilitating communication and ensuring everyone is aligned on project goals. 

Risk & Budget Management: 

Monitor project, identify potential problems early, and manage risks to ensure projects stay within budget and on schedule. 

Creative Process Support: 

Foster an environment that supports creativity while ensuring projects adhere to deadlines and business objectives. 

Essential Skills & Qualities

Organizational Skills: 

Ability to manage multiple moving parts, timelines, budgets, and project scope. 

Communication: 

Strong abilities in concise, clear communication to facilitate collaboration and provide regular updates to internal teams. 

Leadership & Decisiveness: 

The capacity to guide teams, solve problems, and make decisions efficiently. 

Flexibility & Adaptability: 

The ability to pivot and adapt when plans change, a common occurrence in creative projects. 

Emotional Intelligence: 

High EQ to manage stress, diffuse tension, and maintain morale within creative teams working under tight deadlines. 

Experience

• Prefer at least six or more years of experience in creative project management and operations, ideally in a creative agency or for a fast-paced in-house creative team with complex project experience

• Education bachelor’s degree in marketing, Communications, or a related creative field, OR PMP certification OR equivalent experience

• Technical skills Proficiency with project management software (e.g., Asana, Workfront, Jira, Smartsheet, AirTable and knowledge of creative production workflows (digital, video, print).

• Soft skills Exceptional organizational, communication, and problem-solving skills, with a keen attention to detail.

• Leadership abilities Demonstrated ability to lead, motivate, and manage creative teams and stakeholders effe