Senior Manager, PP&D Business Management Training and Development

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

In this role, you will be responsible for Business Management Training and Development for the Private, Personal & Digital Banking (PP&D) line of business.

What you'll be doing 

• Develop and deliver customized business-specific procedural training to ensure stakeholders understand and manage risks appropriately.
• Develop and maintain the training schedule and tracking system.
• Assist with the identification of business-specific procedural training gaps.
• Act as liaison with Independent Risk Management, where applicable, to ensure training gaps are being addressed and provide feedback on the program.
• Partner with division management, peers and other support teams to develop appropriate training content.
• Under manager’s guidance, play a key role in the planning, development, and delivery of a formal onboarding program for LOB new hires.
• Design content for training curriculum, materials and communication in alignment with change management policy, standards and process documents.
• Deliver training and communication to raise awareness and educate impacted colleagues on change management requirements across business and stakeholder groups.
• Build strong internal working relationships to interface regularly with multiple support teams including business analysts, user acceptance testers, technology partners, and trainers to ensure successful training implementations.
• Research, develop, publish, and refresh training content for LOB workflow.
• Identify and implement appropriate training delivery methodology by content and audience.
• Create presentations and informational videos that support business initiatives or project implementations.
• Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately.
• Lead and oversee team members to design, develop and deliver training content as required by LOB.

Who you are 

• You have a relevant Bachelor's degree or equivalent four-year practical experience working in an operation/production, financial institution, or a fast-paced business environment.
• You have a minimum of four years of experience in technical and soft skill training content development in the financial services industry.
• You can demonstrate experience in the design, development and delivery of learning strategies and programs.
• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. 
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. 
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. 
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. 
• You are decisive when it comes to managing learning priorities as strategy shifts and priorities compete. 
• You are proficient in technology including Microsoft Word, PowerPoint, Visio, SharePoint, and video/audio/graphic editing tools.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds