Senior Manager - Network Engineering

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Senior Manager, Network Engineering is accountable for the overall design, architecture, engineering and ongoing operations of the enterprise network that supports Ferguson’s business operations throughout North America. This role will collaborate with multiple internal and external teams to deliver network engineering-related outcomes throughout the environment, to include data center, cloud, wide-area-network and other critical services, to include wireless and IoT-related areas. Additionally, this leader manages a team of Network Engineers that are responsible for the design, engineering and outcomes that support all aspects of network-related activities throughout the enterprise. This role drives the strategic direction for Ferguson’s network architecture, manufacturer/provider selections for services and equipment as well as ensuring a continual focus on operational excellence via definition and ownership of key performance indicators. This individual will collaborate multi-functionally, mentor engineering staff, maintain strong vendor relationships and seek to align emerging network technologies with stated business goals and related initiatives.

Location: This role is approved to be either Remote within the United States or Hybrid within Headquarters located in Newport News, VA, in accordance with company policy.

Compensation: The approved budgeted salary range for this role is $130,000 to $155,000, based on experience and qualifications. This role also includes an annual bonus structure of 15% to 22.5% of base salary.

Duties & Responsibilities:

• Lead and mentor a team of network engineers to achieve technical and operational excellence.
• Develop career paths, development plans, coaching sessions and related performance feedback for the Network Engineering team.
• Set up and implement network engineering guidelines, documentation standards/mechanisms, and operational procedures.
• Supervise the design and deployment of network infrastructure solutions to support new and existing branch locations and related markets.
• Maintain strong relationships with key hardware and software vendors to evaluate and implement new technologies that can help Ferguson scale and achieve desired outcomes.
• Work closely with Project Managers, NOC, Branch Build/Deployment and Field-related teams to ensure network designs/solutions align with expected delivery outcomes/goals.
• Lead engineering project timelines, budgets and resource allocations.
• Plan/budget and track capex / opex spend for network equipment and services for the enterprise environment.
• Direct vendor selection, proof of concept testing and other technical evaluations of emerging network technologies and solutions when/as required.
• Review and approve network configurations, changes and related deployment plans that can or would affect network availability or performance.
• Ensure comprehensive and up-to-date documentation of all network-related environments and services, inclusive of knowledge transfer to supporting teams (NOC, Build, etc.).
• Deliver reports and presentations to executive leadership outlining network performance, incidents, risks, improvement opportunities and related strategies.
• Act as an escalation point for reliant teams during major incidents or other ongoing problem/service impacting scenarios.

Other Ferguson Core Responsibilities

• Responsible for driving the Ferguson culture through values and customer service standards.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Accountable for outstanding service to all external and in