Senior Manager, IT Program Management

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

 

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

 

Schwab Technology Services (STS) enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning. The Senior Manager, IT Program Management (individual contributor) is responsible for establishing and leading disciplined program management practices that help Schwab successfully plan, execute, operationalize, and realize value from authentication solutions and fraud controls. This role brings strong IT program management discipline to ensure initiatives are well-prioritized, well-communicated, measurable, and effectively governed from planning through execution and post-launch optimization

What you have

Key Responsabilities

 

This leader will serve as a connective partner supporting Intake and many different channel partners to ensure new capabilities are understood, ready for use, measured, and continuously improved after launch. The role will translate product and technology strategy into program roadmaps, leadership reporting, enablement materials, adoption metrics, and issue-resolution routines. The Senior IT Program Manager will:

• Practice the IT program management operating model utilizing best practices for intake, prioritization, readiness planning, launch support, adoption monitoring, reporting, risk tracking, and ongoing optimization
• Lead program-level planning and execution across multiple initiatives, ensuring clear scope, timelines, dependencies, milestones, risks, issues, decisions, and success measures
• Partner with channel leaders to understand business needs, operational impacts, employee readiness, client friction, adoption barriers, and delivery risks across web, mobile, service, branch, advisor, and internal support experiences
• Support governance, communications, and executive reporting that provide transparent visibility into initiative health, delivery progress, adoption outcomes, risks, issues, and decision needs at a macro and micro level
• Ensure delivery plans include clear success measures, communications, training, change management, escalation paths, and feedback mechanisms before and after launch
• Use data, partner feedback, production insights, Copilot-enabled analysis, and program reporting to identify adoption gaps, operational pain points, client experience opportunities, and opportunities to improve scale, resiliency, productivity, and business outcomes
• Champion practical and responsible use of Microsoft 365 Copilot, GitHub Copilot, and approved AI-enabled tools to improve program planning, meeting effectiveness, documentation quality, reporting, backlog preparation, communications, and team productivity
• Program Management Strategy: Defines the vision, operating model, and success measures for disciplined IT program management that improves adoption, readiness, and value realization for enterprise capabilities
• IT Program Management Discipline: Lead complex, cross-functional technology programs with strong planning, governance, dependency management, risk and issue tracking, stakeholder alignment, and delivery follow-through
• Prioritization and Intake Management: Create structured intake, prioritization, and trade-off routines that help leaders make clear decisions based on business value, risk, capacity, client impact, regulatory needs, operational readiness, and strategic alignment
• Reporting and Executive Visibility: Build concise, accurate, and actionable reporting for leadership, including status updates, milestone tracking, risks, issues, decisions, adoption metrics, value realization, and program health indicators
• Communications Leadership: Communicate clearly and proactively through written updates, presentations, meeting materials, decision logs, status reports, and stakeholder communications that simplify complexity and drive action
• Copilot and AI-Enabled Productivity: Use approved Copilot and AI-enabled tools effectively and responsibly to accelerate synthesis, documentation, action-item tracking, meeting preparation, reporting, analysis, and communication quality while validating outputs for accuracy and appropriateness
• Cross-Functional Orchestration: Connect product, technology, ri