Senior Manager - IT Infrastructure Operations

At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in for than fifty countries helping bring their vision into reality.

Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.

A Typical Day

At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in for than fifty countries helping bring their vision into reality.

Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.

Job Responsibilities

The Senior Manager, IT Infrastructure Operations will facilitate improved IT services for the business through the development and implementation of necessary monitoring and action plans. Set and enforce standards for IT practices and end-to-end operations management. Responsible for IT vendors' management when those vendors are included into the support escalation process. Directly manage the 1st level of IT (applications and infrastructure). Set and enforce policies/procedures for IT support operations. Oversee the delivery of the IT services following KPI's monitoring. Direct the operations of IT service representatives to ensure effective performance of job duties. Ensure the availability of required hardware, software and other tools necessary for the delivery of high quality IT services. Communicate with business and IT leaders in case of incident escalation. Ensure maintenance of the IT Service Recovery and Business Continuity Plan for IT. Manage the performance of IT vendors when they are directly involved in the overall IT services delivery to the business. Provide recommendations to management on appropriate plans for improved services. Ensure the security and integrity of IT information database. Perform detailed analyses to identify patterns of incidents and remediate through root cause identification and correction. Accountable for a high-performing and resilient computing infrastructure companywide. This includes, but is not limited to, planning and management of computer operations and production support, systems and database administration, release management, business continuity, network operations, telecom, cloud services, help desk, and field support. Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements. Establish, maintain and execute operations procedures that leverage efficiencies and best practices embedded with a Managed Services contracted approach. Oversee the direction of infrastructure investments in collaboration with team members, the VP of IT, senior management, and partners. 

Hybrid work allowed.

What You Will Need

•US or foreign Bachelor’s degree or equivalent in Computer Science or a closely-related field of concentration, 7 years of experience in job offered or any closely related occupation or position.  OR
•US or foreign Master’s Degree or equivalent in Computer Science or a closely related field of concentration plus 3 years of experience in the job offered or other closely related occupation or position. 

Education or Experience must include:

oSubstantial experience leading, directing and controlling a complex, highly technical operation or organization. 
oExperience migrating IT infrastructure into a cloud environment. 
oKnowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks. 
oDemonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs. 
oKnowledge of: Infrastructure, DevOps, system architecture, technology l