Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES: 

The Senior Manager – Innovative Field Solutions plans, conducts, and supervises assignments. Additionally, this role reviews progress, evaluates results, recommends changes in procedures, may lead or direct fewer complex projects or certain aspects of projects, and operates with reasonable latitude for un-reviewed action or decision, but still may require final review of work product. 

Account Management to include serving as the primary liaison between company and client within specified geography; may lead client meetings or aspects of business reviews at the direction of Director; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems, and analysis within defined geography; and provide internal advocacy for client.  

Team Management to include working with team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; maintain high motivation among team members; establish goals for the team; conduct performance reviews of team members; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings; provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues. 

Business Development to include partner with Director to provide support to New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; May partner with New Business Development to inform proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Manufacturer services; may identify new services to existing engagement which will help add value to both client and Manufacturer Services 

Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring team members; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel team members and help prepare them for next level. Leverage reimbursement knowledge and utilize resources to effectively coach team members in building strong customer partnerships and effective and timely problem resolution 

Financial Accountability to include managing monthly budget and expenses for team within defined geography; complete follow-up on expenses; may participate in budget development; apply key financial indicators (i.e., revenue,) to help measure program financial performance; and apply appropriate strategies as it relates pricing for new business opportunities. 

Quality and Compliance to include explaining to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program comp