Senior Manager, Governance

About the role

Build the backbone of trust at Chime. As Senior Manager, Governance, you’ll own our CMS and Ethics & Conduct program—driving policy lifecycle management, company-wide compliance & ethics training, and end-to-end case management for Code of Conduct, Conflicts of Interest, and whistleblowing. You’ll lead the Governance team, monitor regulatory developments, leverage AI to elevate documentation quality, analytics, and team productivity, coordinate with Vendor Risk/TPRM on third-party oversight, and deliver crisp management reporting and operational plans that keep Chime audit-ready. This role will report to the Senior Director of Governance and Regulatory Affairs.  

The base salary offered for this role and level of experience will begin at $146,610.00 and up to $207,700.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you you can expect to

• Lead & scale the CMS: Set strategy and operating cadence; drive policy lifecycle and change-control practices; maintain strong documentation hygiene and partner with Vendor Risk/TPRM to ensure governance requirements are embedded in third-party oversight.
  Own the Ethics & Conduct program: Run end-to-end case management for Code of Conduct, Conflicts of Interest, and whistleblowing (intake → triage → investigation → decisioning → documentation → remediation); ensure confidentiality, SLAs, trend analysis, and clear leadership readouts.
• Run enterprise compliance & ethics training: Design, deliver, and track company-wide training and attestations; tailor/refresh modules as policies or risks evolve.
• Monitor regulatory developments & route internally: Continuously scan for changes and inform the right Legal & Compliance counterparts; partner with them as they work with Product, Engineering, and Operations to implement compliant changes; maintain traceability from requirement → policy → control → training.
• Leverage AI for documentation, insights & efficiency: Use AI to improve policy/version accuracy, training content, analytics, and workflow automation; build templates and prompts that raise quality and team productivity.
• Deliver crisp management reporting & operational plans: Produce exec/board packs, KPIs/KRIs, and narrative insights; run the governance rhythm (intake, prioritization, roadmap, business review reports).
• Lead people and partners: Hire, coach, and develop the Governance team; plan capacity across workstreams; oversee critical vendors/tools that support governance and case management.
• Advance team goals: Contribute to department initiatives and long-range planning across the compliance function. 

To thrive in this role, you have

• 5–7+ years in Risk/Compliance, Legal/Regulatory, or adjacent functions in high-growth financial services/fintech.
  Proven compliance governance leadership: operating cadence, policy/procedure lifecycle, and management reporting (exec/board packs, KPIs/KRIs, trend narratives).
  People leadership: hiring, coaching, performance management, and career development for a small, high-impact team.
• Regulatory monitoring & change enablement: ability to interpret evolving requirements and route them to the right Legal & Compliance partners who work with Business teams to implement changes; strong traceability from requirement → policy → control → training.
• Ethics/Code of Conduct investigations expertise: confidential intake/triage, investigation protocols, decision frameworks, documentation standards, and remediation tracking.
  Policy & documentation excellence: version control, attestations, exceptions, retention, and audit-ready quality controls.
• GRC & case-management tooling proficiency; comfort with BI/reporting tools (e.g., Sheets/Excel, SQL basics, or dashboards).
• Practical AI experience using AI to improve documentation accuracy, insights, and team efficiency—with human-in-the-loop QA and appropriate privacy/records controls.
• Bonus:
  • AI risk & controls (privacy/PII, accuracy/bias guardrails, retention) and experience evaluating AI-enabled vendors/tools for GRC or case management.
  • Risk program mechanics: RCSA, control design/effectiveness testing, and end-to-end traceability.
  • Change management methods (e.g., Prosci/ADKAR) to drive adoption across partner teams.
  • Third-party oversight familiarity and how vendor controls intersect with policies, training, and monitoring.
    Learning & development chops (adult learning principles; partnering with People/L&D on role-specific training).
  • Certifications (nice to have): CCEP/CCEP-I, CRCM